Technical Customer Support
3 settimane fa
**Research & Development**:
**About us**
At **Automobili Lamborghini** we constantly work to intercept and spread the uniqueness of each member of the team, aware of the richness that comes from the meeting and exchange of differences. We give great value to time, so we offer you a flexible way of working that meets your daily needs, so as to dedicate important moments of your life to yourself and the people you love.
We are looking for people who want to stand out in a place that makes no distinction of gender, age or culture, working every day to value fragilities as an authentic gift.
We are proud to be certified Top Employer because at the core of our actions we put people and their personal and professional growth. Our main challenge is to contribute to the construction of a future-proof society, which is why we have made sustainability our mantra. From your first day in the company, you will have the opportunity to see the results of your commitment, leaving an impact that really has an effect.
We are looking for authentic, brave people, eager to go beyond their limits. In our team you will have the opportunity to trace your path and be its driver, anticipating the times and indicating the route. Not only tasks and goals, but singular people and stories that mix, adding their own color to an iconic Brand: Lamborghini.
**About the job**
Are you eager to take a new opportunity?
Are you looking for a challenging and dynamic environment where to build your professional career?
We are looking for a **Technical Customer Support** to join our headquarters at Sant’Agata Bolognese (BO), reporting hierarchically reports to the **Head of Racing Cars Development**.
You will be responsible for providing technical support to the team's customers during the race, as well as managing after-sales communication with customers and feedback to headquarters from the field.
- Relations with team customers to solve occurring technical problems on vehicles; Coordination over technical staff (e.g. external companies, technicians) during seasons to suggest problem solutions and technical criteria in case of problems.
- Tracking of technical problems occurred during races and reports preparation for Headquarters.
- Editing and communication of technical bulletins for customers (e.g. claims, upgrades, parts to be changed etc.).
- Gathering information from customers related to cars improvement or weaknesses and report preparation for Headquarters development units (R&D).
- Relations with R&D development units to share the actions to be implemented in case of vehicle upgrade’s introduction.
- Support to customers for spare parts supply during seasons cooperating with Motorsport After Sales (Spare Parts) team.
- Cooperation with Motorsport After sales Team for broken parts analysis: reporting to track and manage activities with customers and suppliers.
- Balance of Performance promoters’ management
- Balance of performance technical reports
- Customer teams events technical plan management
**About you**
- Engineering University degree education in the technical sector
- At least 5 years of experience in similar role
- Data analysis
- Motorsport knowledge
- R&D Automotive background
- Fully proficient in English, German as a plus but not mandatory
- Knowledge of PJM
- Communication
- Teamwork
- Relational skills/ Good standing
- Time and costs management
- Multi-tasking mindset
- Customers orientation
- Problem solving attitude.
- Initiative and pro-active attitude
- Results orientation
**What we offer**
- Flexible working
- Holistic Well-Being program
- Parenthood program
- Specific job posting for internal employees
- Access to qualified Learning paths
- Development programs
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