Technical Service Rep, Lead

5 mesi fa

Sant'Agata Bolognese, Italia PPG A tempo pieno

This position reports the Technical and Training Manager Italy & Special Segments NBM. It consists in being the operation technician and responsible of PPG technical service supplied to a prestigious car maker based in Sant ‘Agata Bolognese.

**Main missions are**:

- Guarantees the daily technical service respecting at 100% the service parameters.
- Strongly works with the customer painting room management team supporting the preparation of any PPG product needed to respect the customer production plan.
- Ensures that all PPG products respect the technical specifications to be qualitatively suitable to achieve the customer standards.
- Works with the customer technical team about the commissioning of new colors or new products. Moreover, supports the industrialization of PPG products applied on new car models.
- Draws up daily technical reports about the painting activities performed with PPG products and shares formally it with the customer and PPG directional team.
- Works with the customer developing a clear and achievable action plan to support the customer goals about production KPI (new color implementation, final quality)
- Actively communicates with the PPG Refinish and PPG OEM technical team in case of products improvements or new products development.
- Manages the PPG materials stock availability to ensure the customer production plan.
- Strongly work with the customer and PPG Color Styling Department to develop new colors that satisfy the customer requirements.
- Supports the customer to develop car customization systems (ex: stipes, emblems, fading effects, etc..) using PPG products.
- Manages the technical training activities for the paint shop operators about manual rework methodologies with PPG products.

**Required skill**
- Degree in chemistry or engineering.
- Paint chemistry expert.
- High technical skills and appetite.
- Experiences in color formulation and adjustment.
- High sense of teamwork, in particular with the customer team.
- Customer oriented, good vision of market needs
- Reactivity, capacity to move fast and take decision in order to satisfy customers
- Capacity to analyze, rigor and synthesis sense.
- Capacity to prepare, write and present orally.
- Get organized, manage priorities, autonomous.
- Excellent communication and relationship
- English mandatory: Active participation in customer meetings; active communication with PPG EMEA, Technical Service and R&D team (Refinish and OEM).
- Computer/software skills (BYK - mac i, BYK Smart Chart, PowerPoint, Outlook, Word and Excel)
- Work at 100% in customer site. Availability to work in the weekend with just 48 hours’ notice.
- Live within 70 km from the workplace.

Success Factors - Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective and develop others) plus the following:
Focus on results; encourage teamwork; build trust and respect; understand the customer's perspective and the market outlook; develop others; plan and organize; communicate and share information; solve problems ; product, business solutions and service knowledge

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:
We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.

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