Customer And Tutor Value Manager

4 settimane fa


Milano, Italia Edtech France A tempo pieno

Job DescriptionThe role in a SnapshotAre you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment?
As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business.
You'll play a pivotal role in crafting and executing strategies that not only retain customers but also delight them, helping us unlock additional value and elevate our marketplace.
Join a team that thrives on collaboration, data-driven decision-making, and innovative thinking to push the boundaries of customer engagement.LocationMilan (hybrid) and remote within Italy.Your Role in Our JourneyOversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing outcomes.Utilize data insights to identify customer pain points and opportunities for enhancing their experience.Develop and implement proactive strategies to minimize churn and maximize customer satisfaction.Collaborate closely with cross-functional teams, including Customer Operations and Product Management, to drive upsell and cross-sell initiatives.Manage digital campaigns, continuously optimizing performance through A/B testing and data analysis.Document and manage the customer journey, ensuring that customer voices are heard and acted upon to improve overall sentiment.Your ImpactDrive significant improvements in customer retention and satisfaction through strategic management and execution of CVM programs.You have got experience using Salesforce, Braze and Customer.io.
Experience using Hubspot, Excel and Data Analysis tools (such as Tableau) is a plus.Leverage data to uncover insights that enhance the customer experience and drive business growth.Proactively reduce churn rates by developing and implementing effective retention strategies.Foster strong collaboration with internal teams to ensure seamless execution of upsell and cross-sell opportunities.Optimize campaign performance, ensuring that our digital strategies are both innovative and effective.Lead initiatives that capture deep customer insights, enhancing our ability to respond to their needs and exceed their expectations.
#J-18808-Ljbffr



  • Milano, Italia Gostudent Gmbh A tempo pieno

    Customer and Tutor Value Manager (all genders)The role in a SnapshotAre you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment?As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on...


  • Milano, Italia Gostudent Gmbh A tempo pieno

    Customer and Tutor Value Manager (all genders)The role in a SnapshotAre you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact...


  • Milano, Italia Gostudent A tempo pieno

    The role in a Snapshot Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business. You'll play a pivotal role in...


  • Milano, Italia Gostudent Gmbh A tempo pieno

    Customer and Tutor Value Manager (all genders) The role in a Snapshot Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact...


  • Milano, Italia GoStudent A tempo pieno

    **The role in a Snapshot**: Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment? As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business. You'll play a pivotal...


  • Milano, Italia Gostudent A tempo pieno

    The role in a Snapshot Are you excited about the challenge of driving customer satisfaction and retention in a dynamic and fast-paced environment?As our Customer and Tutor Value Manager, you'll be at the forefront of shaping our customer experience by managing end-to-end CVM programs that make a tangible impact on our business.You'll play a pivotal role in...


  • Milano, Lombardia, Italia GoStudent GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled Customer and Value Experience Manager to join our team at GoStudent GmbH. As a key member of our organization, you will be responsible for driving customer satisfaction and retention in a dynamic and fast-paced environment.Key ResponsibilitiesOversee the complete lifecycle of customer value initiatives, from...


  • Milano, Lombardia, Italia GoStudent GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled Customer and Value Experience Manager to join our team at GoStudent GmbH. As a key member of our organization, you will be responsible for driving customer satisfaction and retention in a dynamic and fast-paced environment.Key ResponsibilitiesOversee the complete lifecycle of customer value initiatives, from...


  • Milano, Italia AstraZeneca A tempo pieno

    **Value and Access Manager **Biopharmaceuticals** At AstraZeneca we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a **Value and Access Manager **Biopharmaceuticals** in...


  • Milano, Lombardia, Italia GoStudent GmbH A tempo pieno

    {"h1": "Customer and Tutor Value Manager", "p": "At GoStudent GmbH, we're reimagining the future of education. As our Customer and Tutor Value Manager, you'll play a pivotal role in shaping our customer experience by managing end-to-end CVM programs that drive customer satisfaction and retention. You'll oversee the complete lifecycle of CVM initiatives, from...


  • Milano, Lombardia, Italia Jefferson Wells A tempo pieno

    About the Role:We are seeking a highly skilled Senior Manager of Value and Access to join our team at Jefferson Wells. As a key member of our organization, you will play a critical role in contributing to our pricing strategy at the national level, implementing product value propositions, and supporting formulary inclusion at regional and hospital levels.Key...


  • Milano, Lombardia, Italia Edtech France A tempo pieno

    About the RoleAs our Customer and Tutor Value Manager, you will play a pivotal role in shaping our customer experience by managing end-to-end customer value management (CVM) programs that drive tangible business results.Key ResponsibilitiesOversee the complete lifecycle of CVM initiatives, from crafting business cases to executing campaigns and analyzing...


  • Milano, Italia Generali Italia A tempo pieno

    Generali is a multinational player in the global insurance industry, present in more than 50 countries, 61 million of customers, +70000 employees. Our ambition is to become a Lifetime Partner for our customers, adding value everyday thanks to personalized propositions enriched with services, professional advice from our 150K agents and an effortless and...


  • Milano, Lombardia, Italia Jefferson Wells A tempo pieno

    About the Role:We are seeking a highly skilled Senior Manager of Value and Access to join our team at Jefferson Wells. As a key member of our organization, you will play a critical role in contributing to our pricing strategy at the national level, implementing product value propositions, and supporting formulary inclusion at regional and hospital levels.Key...


  • Milano, Italia Greentalent A tempo pieno

    Greentalent is a recruiter specialised in search and selection of professionals and managers in the Energy, Engineering and Environment market. On behalf of a multinational company, leader in designing and manufacturing of highly-engineered equipment for chemical, oil and gas, and power industries, is looking for a: **Value Engineering Project...


  • Milano, Lombardia, Italia Jefferson Wells A tempo pieno

    Position Overview:We are seeking a highly skilled Value & Access Senior Manager to join our esteemed Biotech organization. This pivotal role is responsible for shaping the pricing strategy at a national scale, executing the product value proposition, and facilitating formulary inclusion at both regional and hospital levels. The successful candidate will...

  • Customer Success Manager

    3 settimane fa


    Milano, Italia Red Bud Regional Hospital A tempo pieno

    ABOUT THE JOB"Every customer must be a reference, one success at a time" This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support.Our goal is to develop strong partnerships with our customers and make them "lifelong OneStream...


  • Milano, Italia Jefferson Wells A tempo pieno

    On behalf of an important Biotech company, we are looking for a Value&Access Senior Manager The Value and Access Sr Manager is accountable to contribute to the pricing strategy at national level, implement the product value proposition, support for formulary inclusion at regional and hospital level and support the projects implementation within the V&A...


  • Milano, Italia AstraZeneca A tempo pieno

    At AstraZeneca we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. As a **Value & Access Manager Oncology** in Italy, you will play a pivotal role in channeling our scientific...

  • Value & Access Manager

    4 settimane fa


    Milano, Italia Bi Italia Spa A tempo pieno

    The Position As a member of the Market Access Healthcare Affairs Leadership Team, drives development of the Integrated Access Plan for all Product lifecycle (from Early Access to Loss Of Exclusivity), in collaboration with Market Access organizational units and Cross-functional teams, in line with the OPU Human Pharma and Corporate objectives.Responsible for...