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Sales And Service Technician
3 mesi fa
Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
Position SummaryThe retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
ResponsibilitiesHybrid Role
Customer service, sales, customer issue resolution - 75%Basic vehicle service tasks, Oil, tires, fluids - 25%Store operations, opening/closing, inventory, displays - as needed basisGrowth and career development role
May assist Manager or act as Manager-On-Duty in certain circumstances or to support developmentWill learn all aspects of store operations and flex between front/back shop tasksMinimum RequirementsHigh School Diploma or equivalentValid automobile driver's licenseCustomer service and career growth mindsetAbility to complete required store education courses and modules required for this positionAbility to learn and perform basic vehicle service tasksAbility to learn and operate store systemsPreferred Qualifications2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidatePrevious consumer retail sales experiencePrevious automotive experience a plusPrevious management/supervisory experience a plusOur Crew Knows BenefitsHealth benefits that start on day one of employment, for all of our full-time teammates:
Paid vacation and holidaysOn-the-job training and company-funded ASE certificationsTuition reimbursement program401(k) matchVision and Dental CoverageOn demand pay (daily pay) program availableOur Values Give Back To YouProfessional Development: No matter where you're at in your career, we've got the resources to help you level up.Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
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