Charter Operations Coordinator

Champion Coach is seeking a highly qualified Sports Transportation and Logistics Manager. This position is responsible for the timely and accurate scheduling of drivers and vehicles for collegiate and professional sports teams, tours, and charters while safely meeting DOT FMCSA safety requirements. Candidates must possess excellent communication and computer skills (dispatch and internal operations software), be multi-task oriented, and enjoy a fast-paced work environment. The Sports Transportation and Logistics Manager provides direction and support to ensure both internal and external customer needs and requirements are met.
Responsibilities:
Accurately utilizes drivers and vehicles to ensure traveler's preferences are satisfied.
Ensures quality of service, driver and vehicle availability.
Monitors drivers to ensure preparedness (uniforms, keys, maps, itineraries, rest, wellness, etc.)
Reviews itinerary details for accuracy.
Responds to phone calls and emails in a timely manner.
Monitors and organizes time off schedules.
Promotes driver safety and safe workplace performance.
Evaluates driver performance and compliance.
Provides reporting and analysis for accurate planning.
Reports all accidents immediately to the Safety Manager.
Reports all vehicle issues as soon as possible to the Maintenance Supervisor.
Keeps accurate records, monitors drivers in relation to their remaining hours of service and equipment availability.
Assists the Safety Department with FMCSA requirements and Hours of Service (HOS) regulations.
Evaluates the effectiveness of current operations to ensure cost management and efficiency.
Qualifications:
Bachelor's or Associate's degree.
Proficient with basic computer skills in Microsoft Word, Excel, Outlook, and other software.
Excellent verbal and written communication skills.
Ability to work well with others and must be considerate.
Extremely knowledgeable in destination geography, including expedient, cost-effective, and preferred travel routes.
Excellent customer service skills.
Familiarity with online booking tools is a plus.
Fleet Data:
Champion Coach operates a fleet of 40 motorcoaches, which consist primarily of Motor Coach Industries (MCI) model J4500. The fleet also includes Prevost H3-45 and Van Hool CX-45 model coaches. These coaches have been custom ordered for driver satisfaction, reliability, and customer preferences with features such as leather seats, decluttered driver cockpit, air-ride driver's seat, power outlets, and Wi-Fi. The average fleet age is 2015 with 60% of coaches being 2018 or newer.
Fleet Maintenance:
Champion Coach has on-site maintenance and facility. The fleet has a rigorous vehicle-specific preventative maintenance schedule and is consistently inspected to ensure the highest level of safety and zero downtime over the road for drivers and customers. Champion Coach utilizes apps such as WhipAround for pre and post-trip inspection reports to communicate issues quickly and efficiently with mechanics and technicians. Each coach is connected via cellular network for remote diagnostics to monitor for issues over-the-road before they become a problem.
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