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Field Service Engineer

2 mesi fa

Parma, Italia Alfa Laval A tempo pieno

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Alfa Laval Engineering & Supply in Parma is looking for a: Field Service Engineer Alfa Laval is looking for a Field Service Engineer based in Parma for our Commissioning and Customer Care Team in E&S Food Systems.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Management Level: Individual contributor

Reporting to: Field Service Manager

Who you are We are looking for a person who is:

Passionate about teamwork Customer-oriented and pro-active Self-driven and responsible Your tasks In your role you will:

Perform commissioning activities at customer site on Filler and Thermal Process equipment Handle communication with customers and provide proper written reporting to Project Manager Take care of installation, supervision, commissioning and training activities Assist production trials and conduct performance tests to get the Performance Take Over Certificate Perform after sales service activities: retrofit, preventive and predictive maintenance on equipment at customer premises Execute troubleshooting, adjustments and mechanical/electrical fixing Elaborate detailed service reports, equipment serviced, and parts used which supports the invoicing process to our customers Provide support to the customers from Alfa Laval premises, also by phone and remote assistance using technical and procedural troubleshooting techniques Register customer claims internally, taking care of internal follow up to speed up and solve the issues. Competence and Experiences 3-5 years of experience as a Field Service Engineer in Food and Beverage industry, with knowledge about Fillers and Thermal processing equipment Proven track record of delivering machine commissioning, performance tests, mechanical service maintenance, troubleshooting (electrical, pneumatic and mechanical) Basic experience in PLC's or Processor's work to troubleshoot electrical/controls issues on equipment (Siemens TIA Portal, Step7, Rockwell RS Logix 5000) Proficient English level Good knowledge of Microsoft Windows environments and Office package (Word, Excel, Access, PowerPoint, and Outlook) Be available to travel worldwide (180/200 days per year)

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