Phone Operator
4 settimane fa
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.
Job Description
Are you a customer service enthusiast with a knack for multitasking? Fairmont Olympic Hotel, located in the heart of Seattle, is seeking a dynamic individual to join us in the role of a Full-Time Seasonal Phone Operator. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we invite you to be part of our iconic hospitality legacy.
What is in it for you: $22.93per hourEmployee travel program offering discounted rates in Fairmont's and Accor worldwideParking/Commuting DiscountsPaid meal breaks with complimentary meals served in our Staff Dining roomLearning programs through our AcademiesMedical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.Free base employee only medical insurance401K Retirement plans with a 4% match for all colleagues.Opportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleaguesKey Responsibilities: Handle incoming calls, assist with inquiries, and route calls to the appropriate departments.Consistently offering friendly, professional, and proactive guest service over the phone and through text messagingTake ownership of each call, respond to requests and answer questions while providing exceptional serviceHandle and distribute faxes, voice messages and written messages for internal and external guestsProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through amenities and services Qualifications Service focused personality is essential and previous experience working in a guest-service position is preferredComputer savvy and working proficiency with Microsoft Office applications preferredWritten, verbal, and comprehensive fluency in English; additional languages are an assetAbility to work well under pressure in a fast paced environmentMust hold valid authorization to work in the USAAvailability to work evenings, weekends, and holidays Additional Information All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS Discover a world where life pulses with passion
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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