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Senior Manager Customer Success Emea
1 mese fa
OverIT is a global Software-as-a-Service (SaaS) company with a strong presence in North America and Europe.
We empower organizations in the power, utility, telco, and transportation industries to manage their mission-critical infrastructures efficiently and safely through cutting-edge Field Service Management software solutions.
At OverIT, we leverage advanced technologies like ML (Machine Learning), AR (Augmented Reality), IoT (Internet of Things), and GIS (Geographic Information System) to help ensure the infrastructures essential to our daily lives are always on.
If you want to be part of a top technology brand, join us
What you'll do Develop and maintain strong relationships with key customers, fostering long-term partnerships for mutual success.
Ensure the delivery of a customer experience that meets the highest quality standards and contributes to the customers' strategic objectives.
Drive business development initiatives within assigned portfolio, identifying up-sell and cross-sell opportunities.
Take ownership of revenue targets and actively contribute to the growth and financial success of the assigned division.
Conduct contract negotiations, ensuring favorable terms for both parties.
Guide the Delivery teams to guarantee successful implementation and delivery of solutions.
Design successful strategies, ensuring a consistent approach to customer engagement.
Lead cross-functional teams to address complex customer needs and resolve issues quickly.
Provide strong leadership by setting clear objectives and translating the strategic vision into actionable goals for the team.
Collaborate with customers to develop a strategic vision for evolving their solutions, aligning with business goals.
Effectively manage a broad customer portfolio, ensuring customer satisfaction and retention.
What you'll need Strong customer focus and the ability to thrive in a complex, mission-critical environment.
Exceptional leadership and collaboration skills to work effectively with internal and external stakeholders.
8+ years of proven experience in managing and expanding large customer portfolios.
Excellent written and verbal communication skills to effectively engage with customers, partners, and internal teams.
Financial acumen, including experience in managing project/program financials and ensuring profitability.
Familiarity with Agile methodologies and ability to advocate project management processes for efficient and effective value delivery.
Proven experience in managing tender processes and bid management activities, including the preparation of proposals, coordination with internal stakeholders, and negotiation with clients to secure profitable contracts.
What's nice to have: Professional fluency in French and/or German.
Experience with the Energy and Utilities sector.
What we offer OverIT is a unique transformation project in the SaaS space arena, full of ambition to scale and grow globally.
International culture and environment with the opportunity to partner with an outstanding group of people and professionals who joined the company to scale and succeed.
A career-defining opportunity with full exposure to two leading private equity firms.
At OverIT we value diversity and are committed to equal employment opportunities regardless of religion, age, disability, sexual orientation, gender perception or identity, ethnicity, or place of origin.
Seniority level Director
Employment type Full-time
Job function Project Management
Industries Software Development and Utilities
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