Customer Success Manager Italy

2 settimane fa


Lazio, Italia Trellix A tempo pieno

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.
Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.
The platform's open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations.
The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors.
Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations.
Learn more at Trellix.com.Role Overview:Customer Success Manager (RAM) for customers in ItalyAbout the Role:Ensure the Renewals in the RAM role.Drive customer loyalty and adoption of Trellix Solutions.Consult with customers across the spectrum of system administrators to Chief Security Officers (CSO).Articulate the value of Trellix solutions and services to inspire usage.Develop a trusted adviser relationship with customer partners and executive sponsors to understand their strategy, technical environment, and measurements for success.Oversee all post-sales activity to create recognizable benefits for customers.Manage the renewal ecosystem (distributor, Partner, and Customer) together with the customer-facing team at Trellix.Ensure on-time renewals across your book of business.Anticipate and monitor at-risk accounts and ensure concerns are managed.Ensure a smooth client experience as they work with several Trellix roles.Be the customer's voice and provide feedback to our teams on how we can better serve them.Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.About You:5+ years of Customer Success Manager experience.Strong desire for action and willingness to jump in and roll up your sleeves.Enthusiastic and dedicated approach to connect directly with customers, understanding their needs.Experience working with a high volume of customers.Excel in developing deep customer relationships and managing assigned accounts for continued revenue generation and high levels of customer satisfaction.Ability to build valuable and outcome-based relationships with a diverse customer account base.Enthusiastic and creative with the ability to inspire and encourage others.Experience from a similar role aligned to Italian customers.Fluency in Italian English.Company Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
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