Customer Success Manager Italy
2 settimane fa
Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.
Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.
The platform's open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations.
The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors.
Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations.
Learn more at Trellix.com.Role Overview:Customer Success Manager (RAM) for customers in ItalyAbout the Role:Ensure the Renewals in the RAM role.Drive customer loyalty and adoption of Trellix Solutions.Consult with customers across the spectrum of system administrators to Chief Security Officers (CSO).Articulate the value of Trellix solutions and services to inspire usage.Develop a trusted adviser relationship with customer partners and executive sponsors to understand their strategy, technical environment, and measurements for success.Oversee all post-sales activity to create recognizable benefits for customers.Manage the renewal ecosystem (distributor, Partner, and Customer) together with the customer-facing team at Trellix.Ensure on-time renewals across your book of business.Anticipate and monitor at-risk accounts and ensure concerns are managed.Ensure a smooth client experience as they work with several Trellix roles.Be the customer's voice and provide feedback to our teams on how we can better serve them.Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.About You:5+ years of Customer Success Manager experience.Strong desire for action and willingness to jump in and roll up your sleeves.Enthusiastic and dedicated approach to connect directly with customers, understanding their needs.Experience working with a high volume of customers.Excel in developing deep customer relationships and managing assigned accounts for continued revenue generation and high levels of customer satisfaction.Ability to build valuable and outcome-based relationships with a diverse customer account base.Enthusiastic and creative with the ability to inspire and encourage others.Experience from a similar role aligned to Italian customers.Fluency in Italian English.Company Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.Retirement PlansMedical, Dental and Vision CoveragePaid Time OffSupport for Community InvolvementWe're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
#J-18808-Ljbffr
-
Customer Success Manager Italy
1 settimana fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native...
-
Customer Success Manager Italy
6 giorni fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.The platform's open architecture and broadest set of native...
-
Customer Success Manager
4 mesi fa
Lazio, Italia Iko Media Group A tempo pienoWe are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities include building...
-
Customer Success Manager
2 settimane fa
Lazio, Italia Iko Media Group A tempo pienoWe are hiring a full-time Customer Success Manager to join our team, based in our office in Rome.This role is pivotal in ensuring client satisfaction and success with our products/services.As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Responsibilities:Cultivate strong...
-
Customer Success Manager Italy
3 settimane fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native...
-
Customer Success Manager
3 ore fa
Lazio, Italia Translated A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...
-
Customer Success Manager
4 settimane fa
Lazio, Italia Translated A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology, the largest network of vetted, native-speaking professional translators, and...
-
Customer Success Manager Italy
3 settimane fa
Lazio, Italia Trellix A tempo pienoAbout the Role: You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer You will manage the renewal ecosystem (distributor, Partner and...
-
Customer Success Manager
3 settimane fa
Lazio, Italia Translated Srl A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...
-
Customer Success Manager
1 mese fa
Lazio, Italia Axon A tempo pienoCustomer Success Manager Reporting to: Manager, Customer SuccessLocation: RemoteTravel expectations: up to 50%Your Impact:Are you a self-starter who loves problem solving and helping customers find solutions? If so, being our Customer Success Manager is perfect for you! Successful Customer Success Managers are technology-savvy individuals that partner with...
-
Senior Customer Success Manager
3 settimane fa
Lazio, Italia Genesys A tempo pienoCustomer Success Manager The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager
3 ore fa
Lazio, Italia Infocert A tempo pienoInfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali.InfoCert è una realtà che opera a livello internazionale e presente...
-
Senior Customer Success Manager
4 settimane fa
Lazio, Italia Genesys A tempo pienoCustomer Success ManagerThe goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager
1 mese fa
Lazio, Italia Axon A tempo pienoCustomer Success ManagerReporting to: Manager, Customer SuccessLocation: RemoteTravel expectations: up to 50%Your Impact:Are you a self-starter who loves problem solving and helping customers find solutions? If so, being our Customer Success Manager is perfect for you! Successful Customer Success Managers are technology-savvy individuals that partner with...
-
Customer Success Manager
1 mese fa
Lazio, Italia Castle Tech Gmbh A tempo pienoDo you love to develop customers and solve their concerns professionally?CarOnSale is looking for a dedicated Customer Success Manager (m/f/d) who is passionate about onboarding and developing strategically important customers in the Italian market.Your tasks will include:Responsibility of onboarding key customers from Italy, incl. training new customers on...
-
Senior Customer Success Manager
3 ore fa
Lazio, Italia Genesys A tempo pienoCustomer Success Manager The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager – Italy
1 mese fa
Lazio, Italia Drivingcustomersuccess A tempo pienoAbout UsWe are an international digital acceleration company with over 1,200 experts across 15 markets, including:SpainPortugalMexicoColombiaFranceItalythe UKIrelandSwedenDenmarkNorwayFinlandOur team is composed of digital native professionals , who have a wide knowledge in the different stages and disciplines of digital transformation:Digital...
-
Software Sr Customer Success Manager
3 mesi fa
Lazio, Italia Confidenziale A tempo pienoThe Software Customer Success Manager manages named customers to ensure that they achieve their business outcome with Rockwell Automation\'s software subscriptions. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions. Key Responsibilities Manages the...
-
Project Manager, Customer Success
4 settimane fa
Lazio, Italia Centric Software A tempo pienoCentric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor, and consumer goods companies. Our Project Managers have an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing...
-
(Senior) Customer Success Manager Italy
2 settimane fa
Lazio, Italia Nx Technologies A tempo pieno(Senior) Customer Success Manager Italy - Rome (m/f/d) Your mission Responsible for our Italian customers and manage all communication.Introduce an innovative payment process for car dealer groups and other industries.Train operational managers (remotely/on-site) on our product usage.Identify and eliminate possible "stumbling blocks" in the onboarding...