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Customer Marketing Specialist
2 mesi fa
DocPlanner Italy , leading company for healthcare digital services, is looking for a Digital Marketing Specialist to join our Customer Marketing local team and play a pivotal role in building upsell processes for our customers.
The candidate will be part of the Customer Marketing global team and work in close collaboration with both local and global Product Teams to deliver a 360° positive experience for customers, building long term relationships with them using marketing automation tools.
Job Description Responsibilities :
Create, analyze and optimize upsell/cross-sell processes at each stage of Customer's Journey
Work in close collaboration with Customer Success Specialists to maximize customer satisfaction
Develop e-mail, forms, landing pages and any other content needed for marketing automation processes
Coordinate with CM Specialists worldwide
Qualifications Requirements:
Proven experience in upsell/cross-sell processes creation
Analytical skills (basic Excel knowledge)
Basic graphic design skills (Canva, Photoshop)
Italian mother tongue or Full Professional Proficiency (C2)
Proven capability to communicate in English (B2)
Capability to meet deadlines and work with KPIs
Cross-cultural communication skills and adaptive thinking
At least 1 year of experience in Customer Marketing or Marketing
Based in Rome or willing to relocate (no full remote)
Additional :
Hubspot & Salesforce knowledge
Basic videomaking skills (e.g., Powtoon)
Beamer or other In-App Messaging tool knowledge
Additional Information An attractive stock option plan
An international environment and, as a consequence, the chance to work with other smart CM specialists from our offices in Warsaw, Barcelona, Istanbul, Brazil, and Mexico City
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