Customer Success Manager
4 giorni fa
About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.
Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).
By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.
We are looking for a Customer Success Manager. We are seeking a dynamic Customer Success Manager with a proven track record in customer experience and lifecycle marketing, specialized in increasing customer lifetime value and reactivating dormant clients. This role is crucial in managing Translated's global customer experience and retention programs to amplify net active users and enhance customer satisfaction. The ideal candidate is passionate about leveraging innovative CRM tactics, adept at problem-solving, spotting improvement opportunities, and thrives in a fast-paced international setting.
Key responsibilities Conduct in-depth analysis of the entire customer journey for different segments. Identify key touchpoints and pain points to optimize interactions and improve satisfaction and retention. Craft and execute a user segmentation strategy to develop efficient CRM actions across multiple channels. Develop and implement creative approaches to convert and engage inactive users, organizing email campaigns, or conducting client interviews to solicit dormant customers. Contact selected clients to monitor satisfaction and suggest additional services. Identify potential churning clients and coordinate actions to retain them through personalized engagement and targeted interventions. Monitor overall customer satisfaction through surveys (e.g., CSAT, NPS) and by monitoring customer feedback on online platforms (e.g. Trustpilot, Google reviews, Facebook, etc.). Establish a structured feedback loop process where customer insights are systematically collected and analyzed. Work with Account Managers and Project Managers to implement effective action plans based on the feedback. Requirements Minimum 3 years of experience in customer success, retention, and/or lifecycle marketing, with a strong emphasis on churn management and reactivation campaigns. Fluent in English; proficiency in additional languages is a plus. Exceptional communication skills and the ability to work effectively across teams and projects. Deep understanding of retention and reactivation metrics (churn, reactivation, engagement), with experience in developing email marketing A/B/n testing plans. Proficient in Microsoft Excel or Google Sheets. A customer-obsessed, proactive mindset, capable of strategic thinking and detailed execution. Ability to work as a team player and meet individual performance goals and KPIs. Knowledge of SEO and other online marketing disciplines is preferred but not essential. Headquarter (Rome - Italy) Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.
Benefits and Perks Gym Swimming Pool Kickboxing Water aerobics Fitness Pilates Table Tennis and Football table Kitchen and snacks Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child. Diversity statement At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
#J-18808-Ljbffr
-
Customer Success Manager
4 mesi fa
Lazio, Italia Iko Media Group A tempo pienoWe are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities include building...
-
Customer Success Manager
3 settimane fa
Lazio, Italia Iko Media Group A tempo pienoWe are hiring a full-time Customer Success Manager to join our team, based in our office in Rome.This role is pivotal in ensuring client satisfaction and success with our products/services.As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive.Responsibilities:Cultivate strong...
-
Customer Success Manager
4 giorni fa
Lazio, Italia Translated A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...
-
Senior Customer Success Manager
4 settimane fa
Lazio, Italia Genesys A tempo pienoCustomer Success Manager The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager
4 giorni fa
Lazio, Italia Infocert A tempo pienoInfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali.InfoCert è una realtà che opera a livello internazionale e presente...
-
Senior Customer Success Manager
4 settimane fa
Lazio, Italia Genesys A tempo pienoCustomer Success ManagerThe goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager
1 mese fa
Lazio, Italia Translated A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology, the largest network of vetted, native-speaking professional translators, and...
-
Senior Customer Success Manager
4 giorni fa
Lazio, Italia Genesys A tempo pienoCustomer Success Manager The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys' customers by advising and equipping them to achieve their customer experience (CX) vision.As the CSM you are the customer's advocate and champion throughout their journey with Genesys.You will recommend,...
-
Customer Success Manager
3 settimane fa
Lazio, Italia Translated Srl A tempo pienoAbout TranslatedTranslated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...
-
Customer Success Manager Italy
2 settimane fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native...
-
Customer Success Manager Italy
1 settimana fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.The platform's open architecture and broadest set of native...
-
Software Sr Customer Success Manager
3 mesi fa
Lazio, Italia Confidenziale A tempo pienoThe Software Customer Success Manager manages named customers to ensure that they achieve their business outcome with Rockwell Automation\'s software subscriptions. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions. Key Responsibilities Manages the...
-
Customer Success Manager Italy
3 settimane fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform's open architecture and broadest set of native...
-
Project Manager, Customer Success
1 mese fa
Lazio, Italia Centric Software A tempo pienoCentric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor, and consumer goods companies. Our Project Managers have an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing...
-
Customer Success Manager Italy
3 settimane fa
Lazio, Italia Trellix A tempo pienoTrellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world.Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security.The platform's open architecture and broadest set of native...
-
Customer Success Manager Italy
4 settimane fa
Lazio, Italia Trellix A tempo pienoAbout the Role: You will develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment and measurements for success.You will oversee all post-sales activity to create recognizable benefits for your customer You will manage the renewal ecosystem (distributor, Partner and...
-
Customer Success Manager
1 mese fa
Lazio, Italia Smartpricing.It A tempo pienoAbout SmartpricingWhat Are We Looking For? 2-3 years of experience in a SaaS company with Account Management, Business Development or Customer Success Management roleTechnical Knowledge: Familiarity with Property Management Systems (PMS), Online Travel Agencies (OTAs), and Channel ManagersData Analysis: Ability to monitor and analyze key performance...
-
Lazio, Italia Gielle Informatica Recruiting A tempo pienoGielle Informatica srl , società di consulenza informatica da oltre 40 anni.La nostra divisione Recruiting , che vanta una lunga esperienza nella ricerca e nella selezione di personale ICT, è alla ricerca di una o più figure corrispondenti alla seguente richiesta: Customer Success and Cyber Security Manager Sede di lavoro: Roma Per il presente...
-
Customer Success Specialist
2 mesi fa
Lazio, Italia Miodottore A tempo pienoDescrizione dell'aziendaDocplanner, presente in Italia come MioDottore.it, è una realtà consolidata a livello internazionale e leader nel mercato delle prenotazioni online per la sanità privata, con uffici a Roma, Varsavia, Barcellona e Istanbul.Per importante piano di espansione, stiamo cercando nuove figure di Customer Success Specialist da...
-
Lazio, Italia Gielle Informatica Recruiting A tempo pienoGielle Informaticasrl , società di consulenza informatica da oltre 40 anni. La nostradivisione Recruiting , che vanta una lunga esperienza nella ricercae nella selezione di personale ICT, è alla ricerca di una o più figure corrispondentialla seguente richiesta: Customer Success and Cyber Security Manager Sede di lavoro: Roma Per ilpresente annuncio,...