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Escalation Engineer
3 giorni fa
Title: Escalation Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126158 Job SummaryWe are seeking a skilled Escalation Engineer with expertise in NetApp ONTAP, data center operations, and storage concepts.The ideal candidate will possess a robust technical background in data storage, coupled with extensive experience in providing technical support and leading teams in resolving complex issues.This role requires a deep understanding of product sustainability, engineering cycles, and a commitment to delivering exceptional customer service.Job Requirements- Serve as a subject matter expert in NetApp ONTAP and related storage technologies.- Lead and coordinate resolution efforts for escalated technical issues, collaborating closely with cross-functional teams.- Provide advanced troubleshooting and problem-solving expertise to address complex customer issues.- Conduct in-depth analysis of customer environments to identify root causes and develop effective solutions.- Actively participate in product sustainability initiatives, including product lifecycle management and engineering cycles.- Mentor and guide junior team members, fostering a culture of continuous learning and development.- Communicate effectively with customers, internal stakeholders, and management, both verbally and in writing.- Document technical solutions, best practices, and knowledge base articles to enhance team efficiency and customer satisfaction.Education & Requirements- Bachelor's degree in Computer Science, Information Technology, or related field.- Extensive experience for 10+ years in technical support as a Sr. Engineer/Principal Engineer, handling escalations preferably in a storage or data center environment.- In-depth knowledge of NetApp ONTAP and storage concepts such as SAN, NAS, RAID, and replication.- Strong understanding of data center architectures, virtualization technologies, and cloud platforms.- Proven track record of leading teams in resolving technical escalations and driving issue resolution.- Excellent collaboration skills with the ability to work effectively in a cross-functional team environment.- Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.- Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.- Relevant certifications such as NetApp Certified Implementation Engineer (NCIE) or equivalent are a plus.Job Segment: PLM, Virtualization, Computer Science, Technical Support, Engineer, Management, Technology, Engineering
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