Lavori attuali relativi a Cnic N6 Helpdesk Support - Napoli - Serco North America


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    Position Description: Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy. CNIC Regional Offices enable improving operational performance and cost reductions through business process...


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    Position Description:Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day?Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy.CNIC Regional Offices enable improvement of operational performance and cost reductions through business process definition, analysis, and...


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    Position Description:Are you a **Helpdesk Support** **Specialist** looking for a place where you can make an impact every day?Join our Defense team supporting our CNIC program in this exciting role based out of **Naples, Italy**.CNIC Regional Offices enable improvement of operational performance and cost reductions through business process definition,...

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Cnic N6 Helpdesk Support

2 settimane fa


Napoli, Italia Serco North America A tempo pieno

Position Description:
- Looking for a Helpdesk Support opportunity at a place you can make a difference every day?
Discover this great opportunity in our Naples, Italy location.
Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In this role, you will:
- Managing and resolving network and or domain user trouble calls
- The activation or reactivation of telecom services
- Supporting the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms
- Supporting the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops
- Supporting the acquisition, implementation, installation, maintenance and upgrades of data encryptors
- Supporting the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting
- Supporting the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways
- Supporting the implementation, installation, setup, maintenance, and upgrades of telephones, to include Voice over Secure IP (VoSIP)
- Devleoping and performing site surveys and determining requirements needed to support user domain requirements
- Developing cost estimates of user requirements and providing the cost estimate to the appropriate approving authority and procurement officer for procurement when needed
- Training users of the system that they are supporting or system that they are providing when required
Qualifications:
To be successful in this role, you will have:
- Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access
- DoD 8570 compliance and hold an active Security Certification such as CompTIA Security+, CAP, CASP, CCSK, CISSP, CISM, or CISA.
- A High School diploma or GED & 8 years of technical experience
- An active DoD Secret Security Clearance
Company Overview:
- Serco Inc. (Serco) is the Americas division of Serco Group, plc.
Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients.
We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers.
Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world.
At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements.
This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).