Payment Support Specialist
2 mesi fa
Payment Support Specialist - French Speaking [Fix-Term]Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn't stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. This is where your magic happens. If you love it, Scalapay it.
THE MISSION We are looking for a full-time Payment Support Specialist to join the Payment Support team in our Operation department. This position is based in Milan, but from here we manage customers all over Europe, specifically in France. This team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities.
The Payment Support Specialist must be prepared to work in a very active and highly rhythmic environment. Essential for this role is optimal time management.
A human relationship with the customer and an inclination towards problem solving are also key; empathy and active listening are required to understand needs and find solutions.
Must have High school diplomaExcellent knowledge of French and Italian, and good knowledge of EnglishAbility to work under pressureAbility to multitask, prioritize, and manage time effectivelyBasic knowledge of the main IT tools/Familiarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsNice to have Willingness to work in a teamPrevious experience in call centers/phone and written communication preferredKey Responsibilities: Manage incoming written replies from customers via e-mail and messagesPrompt payments by sending emails, messages, and phone callsAssist customers with payment by finding solutions to their problems according to company guidelinesProvide accurate, valid, and complete information by using the right methods/toolsUpdate the daily files of assigned customersWork closely with the Customer Service team to exchange detailed customer information and to foster business strategiesTake the extra mile to engage customersWhat we offer: This is a 6-12 month fix-term, full-time position based in MilanOpportunity to work with a hybrid work model (we ask colleagues to be in the office 3 days per week)Working hours:Mon./Wed./Fri. 9.30 - 13.30 and 14.30 - 18.30Tue./Thur. 9.30 - 13.30 and 15.30 - 19.30Recruitment Process: A quick chat with one of our Talent Acquisition team membersAn interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders and it will be done in our Milan office.A final chat with Simone (our CEO) where he will share and assess the Scalapay ValuesSuper Pro tip: We know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity, or sexual orientation. Apply for this job* indicates a required field
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