Manager - Cyber Crime Investigations

DescriptionYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Special Agents Manager actively reduces and controls fraud losses within a designated region by leading internal and external investigations into suspected fraud against the company. Our emphasis is on handling significant and sophisticated cases to ensure successful prosecutions. Partial list of job duties: Lead fraud investigations, tackling highly sophisticated cases involving organized criminal groups and online activities.Contribute to the development of investigative policies and procedures, conducting cyber-related investigations, performing forensic analyses on computers, and offering investigative support to law enforcement.Swiftly respond to and investigate computer and cyber-related crimes, frauds, threats, and risks to enhance business continuity and mitigate losses.Collect and compile evidence, document investigative activity in the case management system, and assist in the forensic examination of various materials and equipment.Extract and analyze data to uncover patterns, trends, and evidence, interview victims, claimants, witnesses, suspects, and potential suspects.Collaborate with local and national law enforcement agencies for effective investigation and prosecution of crimes.Work on fraud prevention initiatives, including delivering fraud awareness training, and collaborate on fraud investigations with counterparts at other organizations.Collect intelligence about criminal networks or organized groups involved in financial crimes.May participate in sting operations and collaborate with internal groups to minimize the risk and exposure to fraud for the company, assessing risks and identifying security weaknesses.On-call duty is required 24 hours a day.Ideal candidates will have: At least 10+ years' experience in law enforcement and/or investigative work on financial crimes. Bachelor's or master's degree is a plus. Preferred fields of study include business, criminal justice, and social sciences. Certificate also in cyber/criminal/investigative/forensics/OSINT/SQL related matters is preferable. International staff must be proficient in English, both in conversation and in reading and writing.Italian Fluent.Must be highly skilled in the technique of assembling a case for prosecutors including the gathering of evidence, summarizing findings in well documented/well written reports and understanding the Company's privacy code regarding the release of information. Highly developed and advanced computer science expertise, superior computer investigative skills, outstanding thought leadership, relationship and execution skills, and sound judgment.Please note that this position follows a hybrid work model with on-site presence at our Italy-based office only.QualificationsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Job Field: SecuritySchedule: Full-time