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Customer Service Representative (Dutch-speaking market) Viking EMEA is a subsidiary of its parent company Minimax Viking GmbH and is active in the sales and distribution of firefighting products and systems in Europe, the Middle East, and North Africa. Viking EMEA employs approximately 200 people and has distribution centers in Luxembourg (headquarters), Germany, Sweden, the UK, Italy, Spain, Romania and Turkey. Several local offices in the Netherlands, Poland and Dubai complete the network of our presence in the EMEA region.
Due to continued growth and market development, we are searching for a Technical Customer Service Representative, with proven experience in fire protection technologies, to become an active team member supporting the Dutch-speaking customer area.
In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent technical support and a full solution. Thanks to your commercial attitude and technical knowledge, you will enhance sales over the phone. You manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to the delivery of materials.
Your technical skills and proven records as a fire protection advisor are keys to making you the first Viking point of contact with our customers, looking for the right product proposal, while building the day-to-day relationship with them.
You will have the following duties: Understand customer technical requirements and convert them into products.
Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority to close sales and maximize quote conversion.
Collaborate with the sales and technical teams to define the most complete technical solution.
Cooperate closely with the credit department to ensure reliable order fulfilment.
Process and follow up incoming orders.
Maximize sales by proactively providing customers with product and service information to influence decision making.
Provide customers with price, lead-time, product information, technical documents etc.
Liaise with the replenishment team and occasionally with suppliers.
Coordinate shipment to customers – liaise with the warehouse/carrier if necessary.
Check daily reports and act accordingly.
Reporting line: You will report to the Local Customer Service Team Leader, also based in Oldenzaal.
Qualifications and experience: This position requires experience of 3+ years in a technical or customer service environment (ideally B2B).
You have excellent technical knowledge in fire protection and some administrative skills.
You are at ease with phone communication (quote follow-up, technical support).
You have an excellent command of Dutch and English; any additional language is an asset.
You have a good knowledge and experience with IT tools (Office suite and modern ERP's); SAP experience is an advantage.
You have strong verbal and written communication skills and you are a good team player.
You are a fast learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.
Our offer: Stable company : for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.
Package : we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey.
Great place to work : we are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey
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