Front Office Manager
1 mese fa
At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
We are looking for a Front Office Manager to manage our guest-focused Front Office team.
The Front Office Manager is responsible for overseeing all front desk operations, ensuring that all hotel standards and procedures are fully implemented and maintained. The role involves managing staff, optimizing guest satisfaction, and maintaining operational efficiency in the front office department.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, and curiosity. He / she is passionate about service and willing to grow professionally.
He / She will report to the Front of House Manager.
What You'll Do : Leadership and Management: Supervise the front office team members to ensure they deliver excellent customer service. This includes hiring, training, scheduling, and evaluating staff performance; supervising workload during shifts; performing Duty Manager duties and other duties requested by management.Guest Experience: Ensure guests receive prompt, professional attention and personal recognition throughout their stay. Handle guest complaints efficiently while maintaining a high level of service. Monitor all V.I.P.s, special guests, and requests, in synergy with the guest relations department.Operational Management: Oversee the operation of all aspects of the front desk functions, including check-in/check-out processes, room assignments (according to the reservation requests and guests' needs) and information provision to guests; operate all aspects of Front Office computer systems; review daily front office work and activity reports generated by Night Audit; review Front Office log book and guest feedback on a daily basis; maintain an organized and comprehensive filing system with all documentation.Communication: Liaise with other departments to ensure seamless service delivery. Communicate effectively with housekeeping regarding room status updates and with maintenance on any reported issues.Revenue Maximization: Work closely with the executive office team to implement strategies that drive occupancy rates and average daily rates. Cross-sell other services provided by the hotel where possible.Compliance & Quality Assurance: Maintain strict adherence to all relevant laws and regulations governing hotel operations (including health & safety). Ensure that front office operations meet the brand's standards through regular audits and quality assurance measures.Training & Development: Develop ongoing training programs to ensure that the front office team has up-to-date knowledge of hotel policies and procedures as well as current trends in hospitality customer service.Budgeting & Forecasting: Assist in preparing budgets and financial reports. Control expenses within the front office department and find ways to reduce costs without compromising on quality or service levels.Problem-Solving: Act as an escalation point for issues beyond the scope of frontline staff capabilities; resolve complex problems arising from guest complaints or operational challenges swiftly; organize special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.Who You Are : At least 3 years of previous professional experience in the same role of an extra luxury brand, preferably at an international level;Bachelor's degree in Hospitality Management or related field preferred.Strong leadership skills with an ability to motivate teams.Excellent communication skills, both verbal and written.Proficiency with hotel management software.Ability to work flexibly under pressure in a fast-paced environment.Fluent in Italian and English; knowledge of additional languages is an advantage due to international clientele.Exceptional organizational skills with great attention to detail.Solid experience and knowledge of Leading Quality Assurance (LQA) standards.Working at Splendido, A Belmond Hotel requires dedication to uphold its reputation for exceptional service quality; thus this role demands someone passionate about hospitality who thrives on creating unforgettable experiences for every guest they encounter.
What You'll Gain : Competitive compensation with a permanent contract, according to C.C.N.L. Settore Turismo - Level 1, Front Office ManagerExclusive benefits, such as accommodation, transportation support, and delicious meals provided by our staff canteen.Access to Discovering Belmond, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.The chance to work in an environment that values diversity, inclusiveness, and sustainability while preserving the heritage and craft that define Belmond.Annual Gross Salary € 40.000Incentive based on quality goals.About Belmond : Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.
Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.
#J-18808-Ljbffr
-
Front Office Manager
1 mese fa
Egna, Italia Alti Profili A tempo pienoFor a luxury 5-star hotel in Porto Cervo, we are hiring aFRONT OFFICE MANAGER (Seasonal Contract 6-8 months)Reporting to the Room Division Manager and leading a team of 5 people.Main Responsibilities: Responsible for the effective management of the Front Office.Assist the General Manager in creating personalized relationships with guests and providing a...
-
Front Office Manager
3 mesi fa
Egna, Italia 7Pines Resort Ibiza A tempo pienoJob description The 7Pines Resort Sardinia is looking for a Front Office Manager: DUTIES AND RESPONSIBILITIES: Trains, cross–trains, and retrains all front office personnel.Participates in the selection of front office personnel.Supervises workload during shifts.Evaluate the job performance of each front office employee.Verifies that accurate room status...
-
Front Office Manager
3 mesi fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoThe 7Pines Resort Sardinia is looking for a Front Office Manager: DUTIES AND RESPONSIBILITIES: Trains, cross–trains, and retrains all front office personnel.Participates in the selection of front office personnel.Supervises workload during shifts.Evaluate the job performance of each front office employee.Verifies that accurate room status information is...
-
Front Office Manager
1 mese fa
Egna, Italia Buscojobs A tempo pienoIl Front Office Manager è il responsabile della gestione del front office dell'hotel, assicurando un servizio clienti di alto livello e una gestione efficace delle relazioni coi Clienti dal momento della conferma della prenotazione fino alla fine del viaggio stesso e del successivo follow up.Responsabilità:Supervisionare le operazioni quotidiane del front...
-
Front Office Manager
1 mese fa
Egna, Italia Michael Page A tempo pienoMichael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management". Il Ruolo Il Front Office Manager è il responsabile della gestione del front office dell'hotel, assicurando un servizio clienti di alto livello e una gestione efficace delle relazioni coi...
-
Front Office Manager
2 mesi fa
Egna, Italia Hilton Technologies A tempo pienoFront Office Manager - Franchise Job Requirements MANGIA'S RESORTS At Mangia's we are on a mission to create the authentic Italian hospitality brand; experiences and services to our guests' to be remembered in their daily lives.To achieve our ambitions, we capitalise on our unique combination of tradition and diverse talent.Locations, cultures, and...
-
Front Office Manager
2 mesi fa
Egna, Italia 7Pines Hotels & Resorts A tempo pienoAt 7Pines Hotels & Resorts we are aware that the world travelled Connoisseurs look for a laid-back luxury experience and entrust us with the most precious commodity: Their Time.7Pines stands for a modern and relaxed interpretation of luxury where the absolute focus is on the guests' wellbeing and their individual wishes, down to the very last detail. With...
-
Front Office Manager
3 settimane fa
Egna, Italia 7Pines Hotels & Resorts A tempo pienoAt 7Pines Hotels & Resorts we are aware that the world travelled Connoisseurs look for a laid-back luxury experience and entrust us with the most precious commodity: Their Time. 7Pines stands for a modern and relaxed interpretation of luxury where the absolute focus is on the guests' wellbeing and their individual wishes, down to the very last detail. With...
-
Front Office Manager
2 settimane fa
Egna, Italia Jenny Ginepro A tempo pienoHOSTEDA HOTELS ricerca un candidato da inserire presso l'Hotel MORESCO, sito a Santa Teresa di Gallura (SS) come FRONT OFFICE MANAGER.La ricerca è destinata ad ambo i sessi e i relativi dati saranno utilizzati nel rispetto della normativa sulla privacy.Responsabilità:Gestire le prenotazioni dirette del walk in in Hotel, assegnazione delle camere e...
-
Egna, Italia 7Pines Resort Sardinia A tempo pienoSummary To complete the Front Office team we are looking for an Assistant Front Office Manager for the 2024 season.If you are passionate about the luxury hotel industry, don't miss the opportunity to join an international and highly competitive team.Send us your application and we will contact you shortly.Sommario Per completare il reparto Front Office...
-
Egna, Italia 7Pines Resort Sardinia A tempo pienoSummaryTo complete the Front Office team we are looking for an Assistant Front Office Manager for the 2024 season.If you are passionate about the luxury hotel industry, don't miss the opportunity to join an international and highly competitive team. Send us your application and we will contact you shortly. Sommario Per completare il reparto Front Office...
-
Egna, Italia Buscojobs A tempo pienoFront Office Manager per Resorts Club Esse SardegnaAzienda: Club EsseTipo Lavoro: Full TimeSassari, SardiniaNumero di candidati: 000+Candidatura VeloceDescrizione Lavoro - Front Office Manager per Resorts Club Esse SardegnaClub Esse Hotels & Resorts con il contributo de "Il Tuo Lavoro" si adopera per inserire nelle proprie strutture personale motivato ed...
-
Front Office Manager
1 mese fa
Egna, Italia Page Personnel A tempo pienoIl nostro cliente Hospitality La figura ricercata -Supervisionare le operazioni quotidiane del front office, coordinando il personale per garantire un servizio impeccabile. -Gestione del cliente dal momento della prenotazione fino alla fine dello stesso con relativa attività di monitoraggio e raccolta feedback post viaggio. -Gestione della Customer Relation...
-
Egna, Italia 7Pines Resort Sardinia A tempo pienoSummary To complete the Front Office team, we are looking for an Assistant Front Office Manager for the 2024 season. If you are passionate about the luxury hotel industry, don't miss the opportunity to join an international and highly competitive team. Send us your application and we will contact you shortly. Requirements European citizenship; Background in...
-
Assistant Front Office Manager
5 mesi fa
Egna, Italia 7 Pines Resort Sardinia A tempo pienoRegistrati per visualizzare i contatti dell'azienda Effettua il login per ricevere email con offerte simili Il 7Pines Resort Sardinia per la prossima stagione è alla ricerca di un Assistant Front Office Manager:Principali compiti e responsabilità:– Assicurare che il personale del front desk sia addestrato sulle politiche e sulle procedure...
-
Front Office Gestore
3 settimane fa
Egna, Trentino-Alto Adige, Italia Falkensteiner 62 & Spa A tempo pienoPresentazione dell'azienda: Falkensteiner 62 & Spa è un gruppo alberghiero dinamico che comprende più di 30 hotel in Europa.">Descrizione del ruolo: Siamo alla ricerca di un Front Office Agent per la nostra struttura. Il candidato ideale sarà responsabile della gestione delle attività quotidiane del front office, inclusa la gestione della corrispondenza,...
-
Front Office Agent
3 mesi fa
Egna, Italia Belmond Management A tempo pienoBelmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.The Hotel Romazzino, in stunning Costa Smeralda, Sardegna, will reopen for the 2024 season as part of the Belmond portfolio.For this iconic hotel, we are now looking...
-
Front Office Agent
3 mesi fa
Egna, Italia Belmond Management A tempo pienoBelmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.The Hotel Romazzino, in stunning Costa Smeralda, Sardegna, will reopen for the 2024 season as part of the Belmond portfolio.For this iconic hotel, we are now looking...
-
Front Office Supervisor
6 mesi fa
Egna, Italia 7Pines Resort Sardinia A tempo pienoFor the upcoming 2024 summer season, 7Pines Resort is seeking a FRONT OFFICE SUPERVISOR.Previous experience in similar facilities or more generally in the hotel industry is a plus.Responsibilities: Manage front desk operations, including check-in/check-out processes, guest requests and phone calls.Ensure guests receive exceptional customer service and...
-
Front Office Supervisor
3 mesi fa
Egna, Italia Belmond A tempo pienoBelmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.Romazzino a Belmond Hotel in stunning Costa Smeralda for the season 2025 is looking for a talented Front Office Supervisor to join our team.The ideal candidate is...
