Customer Success Manager

5 giorni fa

Roma, Lazio, Italia Experian A tempo pieno

Company Description

Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people, and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian.

Job Description

The Customer Success Manager plays a crucial role in ensuring that customers achieve their desired outcomes while using a company's products or services. In this role, you will manage customer onboarding, act as a spokesperson for our organization, assist the customer, organize and guide periodically the services review to the Clients, propose new services for cross-selling, facilitate contact with customer support, and represent the customer's needs within the company. You will report to the Operations Service Director.

Responsibilities:
  1. You will guide new customers through the setup process and ensure they understand how to use the product.
  2. You will develop relationships with customers, being their main contact.
  3. You will provide ongoing support and address any issues or concerns customers may have.
  4. Conduct product demonstrations to help customers understand the value and functionality of the product.
  5. Gather and analyze customer feedback to improve the product and customer experience.
  6. Identify opportunities to introduce additional products or services that may benefit the customer.
  7. Represent the customer's needs and interests within the company to ensure they are met.
  8. Monitor and report on measurements related to customer success, such as customer satisfaction and retention rates.
Benefits
  • Private health care and Tickets restaurants.
  • Great compensation package and bonus plan.
  • Core benefits including Experian shares discount and wellness program.
  • Flexible work environment, hybrid model of teleworking.
  • Flexible time off including volunteer time off, personal leaves, and paid holidays.
Qualifications
  • +5 years experience in customer success positions.
  • Problem-solving skills.
  • Familiarity with the product and the ability to explain technical concepts to non-technical users.
  • Analyze customer data and feedback to guide improvements.
  • Manage multiple customer accounts and tasks.
  • English/Italian fluent.

Additional Information

Proud to be a World's Best Workplace 2024.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together.

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