IT Resident Engineer L2 IT

4 settimane fa

Assago, Italia Excis Compliance A tempo pieno

The L2 Resident Engineer provides on-site and remote technical support for desktop environments, focusing on break-fix solutions, fault diagnosis, and resolution. This is the role for someone with a strong understanding of Windows operating systems, hardware troubleshooting, and application support, along with excellent customer service and communication skills. The Resident Engineer will work closely with end-users and IT support teams to ensure efficient and effective resolution of technical issues, contributing to a stable and productive computing environment. We want you to be a part of making that happen

Consultancy role for 1 year

What You'll Do:

  • Provide top-notch, day-to-day local and remote desktop support.
  • Dive into resolving technical challenges with hardware, software, and applications, documenting everything in our ticketing system.
  • Take ownership of customer issues, ensuring they're resolved quickly and efficiently.
  • Provide expert fault analysis for operating systems and platforms.
  • Apply your skills to provide fault resolution across our suite of approved applications.
  • Collaborate with vendors to tackle even the trickiest AV issues.
  • Keep our users in the loop with timely updates on issue status and resolution.
  • Maintain meticulous ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot a variety of software and hardware (Windows 7/10, Microsoft Office 365, Cisco Jabber, Printers, etc.).
  • Provide support for Mac users.
  • Perform preventative maintenance and repairs.
  • Use diagnostic tools to get to the root of network and hardware/software problems.
  • Manage and support mobile devices.
  • Be adaptable and thrive in a project-based environment where teamwork is key.
  • Handle other duties as assigned
Why Join Us?

Because we want you to be a part of our team We offer a dynamic work environment, opportunities for growth, and a chance to make a real impact. If you're passionate about technology and providing excellent customer service, we encourage you to apply. Let's build something amazing together

Requirements

What You'll Need:

  • Solid technical skills:
  • Deep understanding of Windows 7/10 and Microsoft Office 365.
  • Proficiency in Active Directory and GPOs.
  • Hands-on experience with PC hardware troubleshooting and repair.
  • Experience with enterprise anti-virus solutions and helpdesk ticketing systems.
  • Experience with Mobile device management.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multitask, prioritize, and meet SLAs.
  • Exceptional communication, relationship-building, and customer service skills.
  • A willingness to learn and adapt in a fast-paced environment.
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