Customer Support Operations Manager
2 settimane fa
**Posted date **22 April 2024
**Location**Milan
**Job type** Permanent
**Salary**Negotiable
**Discipline** Healthcare
**Reference**JO-2404-533651
One of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.
**Responsibilities**
- Managing customer service activities in accordance with KPI and performance metrics
- Managing Customer Support Operations Division
- Designing new solutions and improve the business process flows
- Validating the Standard operating procedures for customer service
- Responsible for continuous improvement for Order to Cash process in the region.
**Job Requirements/Qualifications**
- Bachelor or Master degree in Business or Administration or Management (or similar)
- Fluency in English, every other EU language is a plus
- ** Experience in managing Customer support teams/operations** in EMEA region
- International cross-functional and customer facing work experience.
- Experienced Project and people manager
- High level of self-organization and initiative, strong communication skills
**Compensation**
- Base Salary Depending on your expectations and experience (Negotiable)
- Generous Commission Structure
- Other benefits
**Location**
- It can be remote in Italy or Hybrid/onsite in Milan
- #LI-ML2
Miho Lucic
+353 1947 6206
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