Operations Manager

4 settimane fa


Milano, Italia EDR Service Srl A tempo pieno

EDR Group è un'azienda in forte crescita nel settore dell'assistenza técnica fognaria, impegnata dal 2003 a fornire ai clienti un'esperienza di servizio veloce, risolutiva e soddisfacente. I nostri obiettivi da sempre sono la velocità di erogazione dei servizi, l'innovazione tecnologica nel settore e la disponibilità e cortesia del customer service, al fine di garantire la massima soddisfazione dei nostri clienti.

Ricerchiamo una figura di Operations Manager da inserire nel team a riporto diretto della leadership. La figura ricercata è dinamica e proattiva, a proprio agio con le tecnologie, in grado di prendere decisioni strategiche per il team e l’Azienda.

**Operations Manager**:
Di cosa ti occuperai

Gestione e supervisione delle attività di assistenza e supporto a clientela di fascia medio alta B2B, garantendo un servizio di elevata qualità e soddisfacendo le esigenze dei clienti in modo efficiente

Contributo alla progettazione e al miglioramento dei processi aziendali, con focus specifico sulla digitalizzazione degli stessi

Supporto al Service Coordinator nella risoluzione di situazioni particolarmente complesse o problematiche dei clienti, assicurando una risposte adeguata e tempestiva

Collaborazione con altri dipartimenti interni per agevolare una comunicazione efficace e una risoluzione integrata delle potenziali problematiche

Analisi dei dati relativi alle richieste dei clienti, ai tempi di risposta e a KPI per identificare trend e aree di miglioramento; produzione di report per la direzione aziendale.

Analisi di opportunità di partnership strategiche per migliorare l'offerta di servizi e soddisfare al meglio le esigenze dei clienti

Scambio costante con la leadership rispetto all'avanzamento dei progetti assegnati, in accordo con le tempistiche e gli standard di qualità dell’azienda

Cosa cerchiamo

Esperienza pregressa mínima come Operations Manager di 5 anni

Conoscenza del pacchetto Suite Google

Eccellenti capacità di problem-solving e capacità di risolvere in modo rapido ed efficiente le situazioni problematiche dei clienti

Capacità di negoziazione e gestione di accordi di partnership con fornitori esterni

Capacità di analizzare i dati, interpretare le metriche di servizio e generare report accurati per supportare la pianificazione e il miglioramento dei flussi di lavoro

Capacità di lavoro e coordinamento in team per il pieno raggiungimento di obiettivi comuni

Cosa offriamo

**Contratto di lavoro**: a tempo indeterminato

**RAL**: 40.000-60.000 Euro a seconda dell'esperienza

**Benefit**: PC e telefono aziendale

**Tipologia di lavoro**: ibrida (quando in sede: Milano)


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