Front Office Agent- Season 2024

Reports to Front Office Manager.

**Main duties & responsibilities**:

- Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs
- Create memorable and tailored experiences for all guests following Belmond standards
- Coordinate guests services, working with local partners to ensure consistency in the level of service
- Anticipate Guests’ needs and handle Guests’ complaints
- Cross sell hotel services and venues
- Handle reservation inquiries and relative requests

**Requirements**:
Soft skills:

- Effective communication_: _he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
- Emotional intelligence_: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
- Collaboration_: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
- Drive results:_ he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
- Adaptability:_ he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
- Global perspective_: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:

- Professional experience preferably at international level in the same role
- Demonstrate a passion for attention to detail and excellence
- Manage time effectively in order to meet LQA standards requirements
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Excellent communication skills
- Fluent in English and Italian
- Possess a courteous and professional telephone manner
- Preferred knowledge of LQA and Forbes standards
- Preferred knowledge of PMS_ Infor HMS_ and _Alice _Concierge systems but not required

**Benefits**

We offer:

- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
- Learning & development activities
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non residents

**Location**:

- Italy, Ravello

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

**Experience**:

- Not Applicable