Front office Agent Turnante | Caruso a belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.
Reports to Front Office Manager
Main duties & responsibilities:
- Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills)
- Assist hotel guests with itineraries and or recommendations for dining and activities
- Communicate all relevant guest and group activity to proper internal parties
- Handle reservation inquiries and relative requests, communication (Concierge emails, phone, chat)
- Anticipate Guests’ needs and handle Guests’ complaints
- Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week
- Complete Night Shift checklist:
- Ensures that all relevant communications will be processed correctly
- Ensures that all Guest details are correctly collected
- Run End of Day process and complete all relevant day closure accounting checks
- Run daily reports
- Run monthly reports
Requirements
Soft skills:
Effective communication: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
Emotional intelligence: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
Collaboration: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
Global perspective: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
Requirements:
- Professional experience preferably at international level in the same role
- Demonstrate a passion for attention to detail and excellence
- Manage time effectively in order to meet LQA standards requirements
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Excellent communication skills
- Fluent in English and Italian
- Possess a courteous and professional telephone manner
- Preferred knowledge of LQA and Forbes standards
- Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required role
Benefits
We offer:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
- Learning & development activities
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non residents
About Belmond
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
-
Senior Front Office Agent | Caruso a belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoThe ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally. He/She works closely with our guests while they are on property to discover their preferences and how they want to feel,...
-
INTERNSHIPS IN HOSPITALITY OPERATIONS | Caruso, a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoJoin us at Caruso and be part of our team in Amalfi Coast! We are currently offering captivating opportunities in the following departments: Food & Beverage: If you have a passion for the culinary arts and want to excel in the world of gastronomy, this is an ideal department for you. You will have the opportunity to work alongside talented chefs and learn...
-
Front Office Agent Turnante
2 settimane fa
Ravello, Italia Belmond A tempo pienoReports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...
-
Bar attendant | Caruso a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoIl candidato ideale è desideroso di offrire ai nostri ospiti un’esperienza di lusso autentica in destinazioni iconiche, dimostrando attenzione, capacità e curiosità.Principali compiti e responsabilità: Esegue le sue mansioni all’interno del reparto F&B (servendo e sbarazzando i piatti, facendo la mise en place dei tavoli, pulendo il ristorante e...
-
Bartender | Caruso a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoThe ideal candidate provides friendly, attentive, and timely service to create an exceptional experience for our Guests. His/ her primary objective is to show our Guests such a marvellous time that they will want to return again. He / she is willing to achieve individual and team goals through teamwork and passion.Reports to Bar Manager.Main duties &...
-
Ravello, Italia Belmond A tempo pieno**Principali compiti e responsabilità**: - Esegue le sue mansioni all’interno del reparto F&B (servendo e sbarazzando i piatti, facendo la mise en place dei tavoli, pulendo il ristorante e mantenendo tutti i materiali di lavoro in buone condizioni) secondo le policy, le procedure e gli standard aziendali, mantenendo sempre standard elevati; - È attento...
-
Head waiter |Caruso, a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoThe ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our Guests, demonstrating care, confidence, curiosity and community. Main duties & responsibilities: Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures; Monitor all aspects of the...
-
Intership- Caruso, a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoVuoi avere la possibilità di lavorare in una struttura alberghiera di Lusso, tra le più belle in Italia, e far parte del gruppo Belmond - LVMH? Desideri frequentare un corso di formazione gratuito tenuto da professionisti del settore? Hai tempo fino al 10/02/2024 per iscriverti al corso di:- Addetto al Servizio di Ristorazione e Bar – durata corso ore...
-
Chef de Partie | Caruso a belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoIl/La candidato/a ideale è desideroso di offrire ai nostri ospiti un’esperienza di lusso autentica in destinazioni iconiche, dimostrando attenzione, capacità e curiosità. Principali compiti e responsabilità – Preparare gli ingredienti base di ogni piatto del menù utilizzando le ricette dello Chef; – Garantire che la cucina e le aree di...
-
Front Office Agent Turnante
5 giorni fa
Ravello, Italia Belmond Management A tempo pienoReports to Front Office Manager **Main duties & responsibilities**: - Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times; - Responsible for cash accounting (payment of guest bills) - Assist hotel guests with itineraries and or recommendations for dining and activities -...
-
Chef de Rang caruso, a Belmond Hotel
4 ore fa
Ravello, Italia Belmond A tempo pieno**Main duties & responsibilities**: - Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures; - Monitor all aspects of the customers’ experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate...
-
Ravello, Italia Belmond Management A tempo pienoPrincipali compiti e responsabilità: - Esegue le sue mansioni all’interno del reparto F&B (servendo e sbarazzando i piatti, facendo la mise en place dei tavoli, pulendo il ristorante e mantenendo tutti i materiali di lavoro in buone condizioni) secondo le policy, le procedure e gli standard aziendali, mantenendo sempre standard elevati; - È attento a...
-
ASSISTANT BAR MANAGER, Caruso, a Belmond Hotel
Trovato in: Talent IT C2 - 3 settimane fa
Ravello, Italia Belmond A tempo pienoThe ideal candidate is willing to achieve individual and team goals through teamwork and passion. Reports to Bar Manager. Main duties & responsibilities: Collaborate with the Bar Manager for the drinks production and service of main bar, achieving and maintaining the brand standards and exceeding Guests expectations. In charge of the Bar Manager...
-
Chef de Rang caruso, a Belmond Hotel
4 ore fa
Ravello, Italia Belmond Management A tempo pienoMain duties & responsibilities: - Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures; - Monitor all aspects of the customers’ experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate...
-
Front Office Agent- Season 2024
5 giorni fa
Ravello, Italia Belmond A tempo pienoReports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...
-
Front Office Agent- Season 2024
5 giorni fa
Ravello, Italia Belmond Management A tempo pienoReports to Front Office Manager. **Main duties & responsibilities**: - Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs - Create memorable and tailored experiences for all guests following Belmond...
-
Event Agent
3 giorni fa
Ravello, Italia Belmond A tempo pienoReports to Events Manager. **Main duties & responsibilities**: - Cooperate with F&B and Event office; - Support the Events Manager about other tasks regarding the organization of the events. - Securing and booking requested services and wedding options; - To help with the administration duties for the banqueting; - To follow the guidelines in order to...
-
Event Agent
2 giorni fa
Ravello, Italia Belmond Management A tempo pienoReports to Events Manager. **Main duties & responsibilities**: - Cooperate with F&B and Event office; - Support the Events Manager about other tasks regarding the organization of the events. - Securing and booking requested services and wedding options; - To help with the administration duties for the banqueting; - To follow the guidelines in order to...
-
Switchboard
5 giorni fa
Ravello, Italia Belmond A tempo pienoWe are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024 Reports to Front Office Manager **Main duties and responsibilities**: - Operate the switchboard according to the hotel standards, policies and procedures - Manage and oversee all requests received through Belmond app and Chat - Support the Front Office...
-
Switchboard (NYY430)
Trovato in: beBee S IT - 3 giorni fa
Ravello, Italia Belmond A tempo pienoWe are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024 Reports to Front Office Manager **Main duties and responsibilities**: - Operate the switchboard according to the hotel standards, policies and procedures - Manage and oversee all requests received through Belmond app and Chat - Support the Front...
