Kering Operations After Sales Front Office
4 settimane fa
Summary
About us
Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.
We are currently seeking an After Sales Front Office Representative who will report to the After Sales Manager as part of our dynamic team in Trecate (Novara).
**Job Description**:
- Your opportunity_
The After-Sales Front Office Representative offers the highest level of customer service in post-sale to guarantee an exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies. He/she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi-language / multi-category / multi-brand team.
- How you will contribute_- Analyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres):- Open tickets (if not already opened by front end)-
- Receive / check tickets from front end-
- Evaluate tickets & technical issues (via photos and/or physically)-
- Estimate the potential cost and repair time-
- Reroute tickets & damaged products-
- Manage the order and planning of spare parts-
- Escalate requests (if needed)-
- Solve and close tickets-
- Continuous monitoring of the After Sales process:- Ensuring continuous updating of tickets through the system to guarantee achievement of defined SLAs and traceability of the After Sales process- Who you are_Bachelor’s degree-
- Experience in Customer Service / After Sales-
- Strong customer orientation and general interest in after-sales services-
- Fluent in English and Italian (written and spoken)-
- Good knowledge of the MS Office packageExcellent communication skills, exceptional persuasion and presentation skills-
- Ability to work independently in multi-tasking mode and to work effectively under pressure in a rapid work environment-
- Strong attention to detail and accuracy-
- Consolidated problem solving skills- Why work with us?_
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
- Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It _
- opens up_
- background._
Job Type
Fixed Term (Fixed Term)
Start Date
2023-03-20
Schedule
Full time
Organization
KERING ITALIA S.P.A.
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Novara, Italia Groupe Kering A tempo pienoSummary About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales...
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Novara, Italia Groupe Kering A tempo pienoSummary About us Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Integrated Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales...
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