Junior Omnichannel Specialist

1 mese fa

Milano, Italia Jil Sander A tempo pieno

**Junior Omnichannel Specialist**:
JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

An exciting opportunity has arisen within JS as Junior Omnichannel Specialist.

KEY RESPONSIBILITIES

**Omnichannel**
- Operational support for omnichannel IT System maintenance, testing and debugging; preparation of the training materials for the salesforce, customer service activities (payments, fraud and returns)
- Benchmarking retail competitors
- Support in the omnichannel strategy definition

**Marketplace**
- New marketplace activation: operational support for omnichannel IT System maintenance, testing and debugging; preparation of the training materials for the salesforce.
- Monitor Order Process vs stores
- Performance stores KPI reporting linked to Marketplace channels.

**Operations**
- Support to logistic area for the region: regularly meeting to define and monitor activities roadmap.
- Visit to central warehouse to check activity flow and quality.
- Backlog orders (website, marketplaces and omnichannel retail) monitor
- Coordinate the activities related to packaging: quantity and reorders forecasting, suppliers search and comparison, tender assignment, reporting.
- Requirements and Qualifications- Degree in Data Science, Economics, Operations, Supply Chain, Business or related studies
- 2 years of experience working on eCommerce Operations in an international environment
- Thrive for improving procedures and find solutions to problems, with a data-driven approach
- Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
- Well-developed understanding for data analysis and interpretation, as well as for eCommerce technological platforms such as SFCC, PSP, OMS, WMS, ERP, Adobe Analytics
- Excellent written and verbal communication skills in English
- Passionate about the fashion and luxury industry would be a plus

LI-CC1 #JS
- Location: Milano, IT- Employment Type: Full time- Function: Retail- Seniority: Professional

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