Global Services Operations Excellence Manager
2 settimane fa
**Global Services Operations Excellence Manager, E-mobility**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role you will be responsible to ensure that the Services organization is executing across all geographies at the highest level of quality. You will design, drive, and monitor all Services Operations Processes in coordination with all other Services teams. You will also own all supporting or enabling functions for Services. Reporting into the Global Service Manager E-mobility, you will develop a best-in-class organization ensuring highest customer satisfaction and operations efficiency.
**Your responsibilities**:
- Own all supporting Services processes end to end and drive them to excellence. This includes training, tools, documentation, and knowledge management, HSSE, communication, sustainability, customer satisfaction.
- Own and drive Service Operations KPIs to monitor and improve organization performance. Assign corresponding targets to teams.
- Support Local Sales Units, regional and other global teams to provide the best customer and partner experience.
- Collaborate actively for the development and deployment of our services tools for structural process improvements.
- Monitor transactional support C-Sat and drive improvement actions with the support of the relevant functions and teams.
- Work hand in hand with the support functions to improve overall performance of the team.
- Continuously detect, develop, document, and share best practices across relevant organizations.
- Coordinate and enforce an ambitious HSSE and Sustainability policy for the Services team.
- Liaise with the Service Engineering team to ensure all their output is actionable operationally.
**Your background**:
- University degree with a minimum of 10 years of experience in a Services or Operations Management role within a Technology domain.
- A hands-on and entrepreneur approach to establish and develop a new organization in a fast-paced market
- A global creative thinking mindset with an openness to change, develop and adapt
- Experience in working on a global level with multi-national, -cultural & remote teams
- Proven experience with lean / six sigma and related certifications (e.g., Black Belt or similar)
- Direct industry and market knowledge of electric vehicle charging would be plus.
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