Kering Operations Ecommerce Operations Back Office

4 settimane fa

Novara, Italia Groupe Kering A tempo pieno

Summary

About us

Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Supply Chain and Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

We are currently seeking an ecommerce Operations Back Office Specialist who will assist the ecommerce back office operations during the annual peak period as part of our dynamic team in Trecate (Novara).

**Job Description**:

- How you will contribute_
- Manage the daily requests coming from Brands Customer Care and Marketplace regarding the orders status, VIP requests, transport, customs issue, claims and operational topics
- Track evolution of requests, reporting status updates to brand customer care
- Check and proactively alert customer service of issues on transportation and warehousing that could impact the client
- Coordinate the operations of third-party logistics (3PL) and carriers in line to ensure the target level of service for final customers
- Update the Manager on the activities status and escalate when required
- Contribute to the management of shipments to and from final customers and to the local hubs
- Support the resolution of transport and/or customs issues
- Who you are_
- A professional with at least 1 year of work experience in Customer Service or in an ecommerce business or in a Transportation company
- Familiar with warehouse processing and export flows; knowledgeable about Export documentation and procedures, as a plus
- Fluent in Italian and English, both written and spoken
- Knowledgeable about Excel
- Team player, problem solver, customer and negotiation-oriented
- Goal oriented with a drive towards innovation
- Proactive and detail oriented
- An excellent communicator
- Eager to learn and cooperate
- Passionate about customer service and liaising with carriers, warehouses and the brands
- Why work with us?_

This is an amazing opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Regular

Start Date

2023-07-08

Schedule

Full time

Organization

KERING ITALIA S.P.A.

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