After Sales Specialist

Main Tasks:
Customer Support:

- Addressing customer inquiries, concerns, and issues promptly.
- Providing technical assistance and troubleshooting to resolve problems.
- Offering guidance on product usage.

Complaint Resolution:

- Investigating and resolving customer complaints effectively.
- Collaborating with other departments to address underlying issues.

Product Returns and Exchanges:

- Managing returns and exchanges according to the company's procedures.
- Ensuring a smooth process for customers returning or exchanging products.

Warranty Support:

- Assisting customers with warranty-related queries and claims.
- Coordinating warranty repairs or replacements when necessary.

Order Tracking and Status Updates:

- Providing customers with updates on the status of their orders.
- Assisting with tracking shipments and resolving delivery issues.

Product Knowledge:

- Maintaining a thorough understanding of the products.
- Staying informed about updates, new features, and improvements.

Training and Education:

- Providing training materials or resources to help customers maximize the value of their purchases.
- Conducting educational sessions on product usage and maintenance.

Relationship Building:

- Building and nurturing relationships with customers to foster loyalty.
- Proactively reaching out to customers to check on their satisfaction and address any concerns.

Coordination with Other Departments:

- Coordinate activities with sales, marketing, and product development teams to relay customer feedback and improve overall product and service quality.

**Skills**:Communication Skills:

- Clear and effective communication is crucial for understanding customer issues and providing solutions.
- Ability to convey technical information in a simple and understandable manner.

Empathy:

- Empathizing with customers' concerns and showing understanding.
- Demonstrating a genuine interest in resolving issues and ensuring customer satisfaction.

Problem-Solving Skills:

- Analytical thinking to identify the root cause of issues and develop effective solutions.
- Resourcefulness in finding creative ways to address customer challenges.

Patience:

- Remaining calm and patient, especially when dealing with frustrated or upset customers.
- Persistence in resolving issues and ensuring customer needs are met.

Customer Focus:

- Putting the customer first and prioritizing their needs.
- Striving for customer satisfaction in every interaction.

Adaptability:

- Being adaptable to different customer personalities and handling a variety of situations.
- Adjusting communication style based on customer preferences.

Product Knowledge:

- Maintaining a deep understanding of the products or services being offered.
- Staying updated on product updates, features, and troubleshooting procedures.

Time Management:

- Efficiently managing time to address customer issues promptly.
- Prioritizing tasks and balancing workload effectively.

Positive Attitude:

- Maintaining a positive and optimistic demeanour, even in challenging situations.
- Fostering a positive atmosphere for customers and colleagues.

Team Collaboration:

- Collaborating with other departments to solve complex issues.
- Sharing customer feedback and insights with relevant teams for continuous improvement.

Continuous Learning:

- Remaining open to learning about new products, technologies, and industry trends.
- Proactively seeking opportunities for professional development.

Language skills:

- Proficiency in written and spoken Italian language

Last date to apply: