Internship - Web and App Project Assistant

3 giorni fa


Milano, Italia Vodafone A tempo pieno

**Role purpose**:
The role consists in supporting the management of projects and the day-by-day improvement of the customer experience on the digital channels assisting Vodafone’s B2B customer base

**Key accountabilities and decision ownership**:

- Help managing the My Vodafone Business app and the selfcare portal evolution from the concept creation to the project release;
- Collaborate with the “marketing customer base team” to implement the best and most profitable sales campaigns;
- Build the best customer experience for each business segment;
- Understand customer behaviour and needs through data analysis to satisfy customer needs and help preventing churn, while increasing channels’ penetration.

**Core competencies, knowledge and experience**:

- Robust understanding of business needs and primary stakeholders;
- Clear understanding of industry trends, economics, financial KPIs (e.g. profit & loss) market and customer dynamics;
- Business foresight and entrepreneurship to contribute to the wider digital business strategy;
- Excellent analytical mindset, high attention to detail and desire to make improvements;
- Strong communication and presentation skills, enthusiasm and motivation;
- Fluency in written and spoken English and Italian;
- Passion for digital/technology

**Must have technical / professional qualifications**:

- Graduate education (business degree, engineering degree).



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