Customer Profiling and User Experience

3 settimane fa

Sant'Agata Bolognese, Italia Automobili Lamborghini A tempo pieno

**Marketing & Sales**:
**About us**

At **Automobili Lamborghini** we constantly work to intercept and spread the uniqueness of each member of the team, aware of the richness that comes from the meeting and exchange of differences. We give great value to time, so we offer you a flexible way of working that meets your daily needs, so as to dedicate important moments of your life to yourself and the people you love.

We are looking for people who want to stand out in a place that makes no distinction of gender, age or culture, working every day to value fragilities as an authentic gift.

We are proud to be certified Top Employer because at the core of our actions we put people and their personal and professional growth. Our main challenge is to contribute to the construction of a future-proof society, which is why we have made sustainability our mantra. From your first day in the company, you will have the opportunity to see the results of your commitment, leaving an impact that really has an effect.

We are looking for authentic, brave people, eager to go beyond their limits. In our team you will have the opportunity to trace your path and be its driver, anticipating the times and indicating the route. Not only tasks and goals, but singular people and stories that mix, adding their own color to an iconic Brand: Lamborghini.

**About the job**

Are you eager to take a new opportunity?

Are you looking for a challenging and dynamic environment where to build your professional career?

We are looking for a **Customer profiling and User experience **to join our headquarters at Sant’Agata Bolognese (BO), reporting directly to the **Head Of Brand Strategy & Customer Journey.**

You will be responsible for customer profiling and segmentation, customer monitoring, supporting customer experience survey activities.

Your main activities will be:

- CRM Customer data analysis profiling: segmentation, target group, purchase profile, loyalty level, spending pattern, sales funnel and customer lifetime value
- Collecting & Organizing customer data from surveys to build a consistent system of customer profiling
- Customer experience monitoring and reporting (along the customer journey)
- Business intelligence (BI)
- Supporting in the definition of customer feedback research (benchmarking & gap analysis vs. as is)

**About you**
- University degree in Economics, Marketing, or Management Engineering
- Minimum 3 years’ experience in marketing business reporting and data analysis
- Nice to have experience in Automotive and in Project Management
- Good knowledge of CRM and Customer Data Management
- Analytical and Statistical Skills
- Fluent in English, German will be considered a plus
- Problem Solving
- Teamwork
- Relational skills
- Ability to negotiation

**What we offer**
- Flexible working
- Holistic Well-Being program
- Parenthood program
- Specific job posting for internal employees
- Access to qualified Learning paths
- Development programs

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