Housekeeping Supervisor

1 settimana fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Housekeeping Supervisor - Season 2023 (Full time, Temporary / Seasonal #535550)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties & Responsibilities**:

- It is part of your role to understand and comply with all Corporate and Hotel policies and standard operating procedures.
- MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
- Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Carry out any additional duties requested by management, related to hotel operational activities.
- Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
- Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
- Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
- Create daily task sheets for room attendants with special projects and traces
- Conduct daily briefings and trainings for room attendants
- Monitor stock in pantries and act accordingly if refill is needed
- Coordinate with other departments in order to guarantee timely released for arrivals
- Managing and overlook daily operation on assigned floors
- Train, coach and motivate room attendants in order to achieve highest quality standards
- Be customer focused
- Always help the guests and anticipate their needs
- Recognize preferences and guest ’needs and communicate them to the respective departments
- Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

**Requirements**:

- Minimum of 3 years housekeeping experience and 2 year in a supervisory position, in a luxury resort / hotel.
- Ability to communicate efficiently, respectfully and fairly in a diverse environment.
- Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts).
- Proficiency in English, Italian and an additional language.
- Passion for luxury environment and details.

**Advertised**: 22 Jun 2023 W. Europe Daylight Time
**Applications close**:

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