Customer Service Representative
2 settimane fa
Deadline:
- Mar 7
- Country:
- Italy
- Location:
- Milan, Milano
- Job-ID:
- R0051809
- Job category:
- Sales and Product Service
Diversity is at the heart of our business and is an integral part of who we are as a company. Our goal is to both create a work environment that provides all our employees with equal access to information, development, and opportunity and to attract, develop and retain the best and brightest from all walks of life, backgrounds, and gender.
**Sandvik Mining and Rock Solutions** are a leading supplier of equipment and tools, service, support and technical solutions for the mining industry and niches such as quarrying, tunnelling, demolition, dimensional stone, recycling, and civil engineering industry. With customers demanding even greater productivity to ensure profitability, we provide the cutting-edge solutions needed to succeed.
**Job on Offer**
We are looking for a **Customer Service Representative** who will support the business segment by processing sales orders, quotation requests and enquiries for all equipment spare parts, tools and consumable products from customers and distributors. These services include quoting and booking of orders as well as logistic support functions such as following up on dispatches and assisting with documentation.
The resource will also support commercial strategies of the sales representatives through agreed complementary commercial activities from the office. For this reason he/she will develop the knowledge of the available products and services to support the sales teams in the management of customers and distributors enquiries from a technical point of view.
**Your responsibilities**
As a Customer Service Representative you will:
- provide new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints;
- be responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution;
- troubleshoots and resolves customer complaints;
- develops sales skills and knowledge of the products, services, and customers by working closely with a more experienced sales representative to promote products, close orders and resolve problems;
- asks for quotations to external suppliers and manages the entire project from the quotation to the final purchase.
**Your profile**:
The role is based in Milan.
To be successful in this role, you will be service minded, possess strong communication skills and can work independently as well as in a team.
English will be a natural working language and other local languages would be an asset.
**How to apply**
CVs must be in English and in a pdf format.
**Deadline**: Mar 7
**Job-ID**: R0051809
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