Customer Service Representative

5 mesi fa

Milano, Italia Olin A tempo pieno

Our employees are the foundation of our success. The Olin culture is one of diversity, integrity, and fairness in dealings with each other. We think and act responsibly and sustainably.

We are always looking for talented people.

**Customer Service Representative / Inside Sales Support**

As part of our Commercial Operations Team, the Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to customers and colleagues and profitability to Olin.

It is expected that the Customer Service Representative knows what it takes to go above and beyond the daily calls from customers to build customer loyalty and confidence by pulling together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction.

**Key responsibilities**:

- Be the customers’ focal point for all operational needs, serving as a link between customers, supply chain, logistics, sales, quality, technical services and accounting to ensure responsiveness and meet business objectives while servicing our customers with excellence.
- Coordinate supply and service needs across an international network of internal and external partners
- Order Receipt & Handling: handle routine and non-routine customer order activities including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service throughout the whole “Order To Cash Cycle”. Your activities will be supported by the latest SAP Version (S4 Hana)
- Demonstrate accuracy in order entry and problem-solving skills in managing complex scenarios
- Provide Supply and Sales related services (also for Global Accounts), including managing customer demand, operating supplier portals, managing supply to customers (Vendor Managed Inventory, Electronic Orders)
- Anticipate customer expectations and identify best solutions or alternatives. In the event of a service failure, look for immediate best solution for the customer and initiate corrective actions via the Complaint Resolution process.
- Differentiate between customer requirements and our offerings; choose the best/cost effective solution.
- Raise awareness of CS Leadership to identified gaps or pain points in work processes, functional interactions, and management systems.

**Qualification**:

- Education background, bachelor’s degree or equivalent preferred, in fields as business, communication and foreign languages.
- 3 /5-year experience in service / customer facing roles.
- Proficiency in Microsoft Office Products.
- Good knowledge of SAP/ERP systems is preferred
- Proficiency in English is a must, fluent French and Spanish are preferred. Any other EU language is a plus.
- Applicants should have a strong customer focus, inquisitive curiosity, open mind and desire to succeed.
- Self-motivation, excellent verbal and written communication skills, collaboration and strong interpersonal skills are essential.

**What we offer**:

- Permanent contract
- Flexible work schedule and hybrid mobile work
- Competitive pay based on fourteen salaries and Incentive Programs based on the success of the business and individual performance
- Attractive benefits as pension fund and healthcare insurance with company contribution, extra-work life and accident insurance
- Safe and inclusive work environment
- Central office location with underground and railway stations within walking distance

**Did we get your attention?**

Diversity and equal opportunities are principles of our company philosophy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nationality, or disability status.

**#LI-Hybrid**

LI-Hybrid

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