Customer Service Representative
2 giorni fa
**Customer Service Representative (Contratto tempo determinato) Job**:
Remote Eligible: Hybrid
Onsite Locations(s):
Milan, Milan, IT
Additional Locations: Italy-Milan
Principali responsabilità:
- Gestione ordini clienti, con eventuale inserimento a SAP e/o risoluzione delle problematiche connesse agli ordini in formato elettronico, entro la giornata lavorativa;
- Monitoraggio del processo di consegna ai clienti e risoluzione di eventuali problematiche;
- Gestione dei reclami;
- Gestione di eventuali resi da cliente;
- Risoluzione anomalie su fatture in formato elettronico.
Requisiti:
- Consolidata esperienza in ruoli di Customer Service di aziende commerciali, preferibilmente del settore medical device e/o multinazionali.
- Inglese medio, minimo livello B1, sia scritto che parlato, con buona capacità di comprensione in lettura;
- Gradita conoscenza di SAP ed EDI (trasmissione di dati in formato elettronico);
- Gradita conoscenza ed utilizzo di strumenti per la gestione dei clienti (CRM);
- Gradita conoscenza del pacchetto Office ed in particolare di Excel;
- Buone capacità per l’utilizzo di strumenti informatici avanzati;
- Persona orientata alla soddisfazione dei clienti e al miglioramento continuo del servizio e dei processi;
- Ottima capacità di relazionarsi con clienti e colleghi e di gestire reclami e richieste urgenti;
- Attitudine al lavoro in Team, anche da remoto;
- Capacità di sopportare lo stress.
**Offerta**:
Contratto a tempo determinato di 1 anno, forma di lavoro "ibrida" (2/3 giorni di lavoro da casa a settimana).
**_We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._**
**Job Segment**:Medical, Customer Service Representative, ERP, Temporary, Customer Service, Healthcare, Technology, Contract
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