Customer Service Representative

7 ore fa


Milano, Lombardia, Italia Mondi Plc A tempo pieno

About Mondi Plc

Mondi Plc is a leading global packaging and paper company, contributing to a better world through innovative solutions that are sustainable by design.

We have an exciting opportunity for a skilled C customer service representative to join our team. As a key member of our customer service department, you will play a vital role in building strong relationships with our clients, ensuring their needs are met, and providing exceptional support.

Key Responsibilities:

  • Be the primary point of contact for a defined client base, providing prompt and professional assistance via phone, email, or other channels.
  • Work closely with internal stakeholders to resolve customer inquiries, issues, and concerns efficiently.
  • Process orders, manage inventory, and coordinate delivery logistics to meet customer expectations.
  • Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction and loyalty.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Familiarity with SAP S&D module is a plus.

What We Offer:

  • A competitive salary of €35,000 - €45,000 per annum, depending on experience.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional coaching and training to enhance your skills and knowledge.

Why Join Us?

Mondi Plc is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. If you're passionate about delivering exceptional customer experiences and joining a global leader in sustainability, we encourage you to apply for this exciting opportunity



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