Customer Service Representative
3 settimane fa
We are seeking an experienced Customer Service Representative to join our ECCO team in Milan, Italy.
As a key member of our Southern European sales region, you will be responsible for ensuring seamless communication with customers, resolving product and delivery issues, and maintaining accurate order information. Your excellent communication skills, attention to detail, and ability to work under pressure will enable you to excel in this role.
About the JobThe successful candidate will possess at least 5 years of experience in customer service, preferably in an international retail organization. Fluency in English is essential, with French as a plus. Additional language skills specific to the substructure/market are also beneficial. You will be proficient in using SAP and Microsoft Excel, and have strong analytical and problem-solving skills.
Responsibilities- Maintain close contact with region responsible sales reps on a daily basis.
- Work closely with the sales team to ensure effective communication and relationships.
- Provide exceptional support to B2B customers, maintaining strong communication and working relationships.
- Resolve product or delivery problems by clarifying customer complaints, determining causes, selecting solutions, expediting corrections, and following up to ensure resolution.
- At least MBO/Associates degree or equivalent working experience.
- Minimum of 5 years of working experience within a customer service role.
- Experience with SAP and Microsoft Excel.
- Fluency in English (written and spoken) and French as a plus.
This position requires a high level of autonomy, strong organizational skills, and the ability to work under pressure. The successful candidate will be based in Milan, Italy, and must be willing to adapt to changing priorities and deadlines.
The estimated annual salary for this position is €45,000-€60,000, depending on experience and qualifications.
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