Customer Service Representative in Italy

5 giorni fa


Milano, Lombardia, Italia Te Connectivity Corporation A tempo pieno

We are seeking a highly skilled Customer Service Representative to join our team in Italy. As a key member of our AD&M team, you will be responsible for interacting with customers, sales and service representatives, and handling various pre-sales or post-sales service functions.

About the Role

This is an exciting opportunity to work with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world. You will be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy.

Responsibilities
  • Carry out contract review on orders/schedules and process in SAP system
  • Direct collaboration on specific customer portals
  • Progress/ expedite orders as requested
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog, general support issues
  • Review, action, and issue all relevant order-related reports
  • Answer technical queries from customers as required using intranet technical reference and be able to offer alternatives using available resources

You will use Excel extensively to create and update pricing spreadsheets.

Requirements
  • 2-3 years of experience in a comparable industrial Customer Service environment (B2B)
  • Bachelor in Business Administration or similar education
  • Excellent Italian and English language skills
  • Excellent interpersonal skills
  • Experience on SAP, E-commerce
  • The ability to communicate with customers and people at all levels of the organization
  • A have an organized/methodical way of working, accurate with an eye for detail
  • The ability to work under pressure to tight deadlines
  • Excellent Excel and Word skills
  • Ideal: sound product knowledge of harness components

Salary: $55,000 - $65,000 per year, depending on experience

About Us

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more.

We are committed to ensuring that every connection counts. Learn more about us at www.te.com.

Benefits
  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs/Charity Events
  • Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers.



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