Customer Service Representative
18 ore fa
Looking for a career that combines your passion for customer service with your language skills? As a Customer Service Representative at Scalapay, you will play a key role in our team's success by providing exceptional support to our customers.
About the Role:
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing incoming written replies from customers via email and messages, ensuring prompt payments by sending emails, messages, and phone calls, and assisting customers with payment by finding solutions to their problems according to company guidelines.
About Us:
Scalapay is an innovative payment solution provider that is transforming the way customers buy online and in-store. Our mission is to empower merchants to give their customers magical shopping experiences, and we're looking for talented individuals like you to help us achieve this goal.
What We Offer:
We offer a 6-12 month fix-term, full-time position based in Milan, with a hybrid work model that includes working from home three days a week. You'll also have access to comprehensive training and development opportunities, as well as a competitive salary of €45,000 per year, plus benefits.
Key Responsibilities:
- Manage incoming written replies from customers via email and messages
- Prompt payments by sending emails, messages, and phone calls
- Assist customers with payment by finding solutions to their problems according to company guidelines
- Provide accurate, valid, and complete information by using the right methods/tools
- Update the daily files of assigned customers
- Work closely with the Customer Service team to exchange detailed customer information and to foster business strategies
- Take the extra mile to engage customers
Requirements:
- High school diploma
- Excellent knowledge of French and Italian, and good knowledge of English
- Ability to work under pressure
- Ability to multitask, prioritize, and manage time effectively
- Basic knowledge of the main IT tools/Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
Nice to Have:
- Willingness to work in a team
- Previous experience in call centers/phone and written communication preferred
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