Customer Service Representative

1 mese fa


Milano, Lombardia, Italia Atlean World A tempo pieno

Role Overview

We are seeking an Italian language specialist to join our team as a customer support representative for our social media platform. As a key member of our customer support team, you will be responsible for providing top-notch assistance to our customers via email, chat, and phone calls. If you have a passion for social media and enjoy helping others, this could be the perfect opportunity for you.

Responsibilities

Assist customers using your troubleshooting skills to resolve their issues
Become a product expert and stay up-to-date with the latest developments
Be ready to help via email, chat, and phone calls
Use your positive energy to provide a great customer experience

Requirements

Native level of written and verbal communication skills in Italian
Good computer skills and ability to learn new software quickly
Excellent communication and interpersonal skills and team spirit
Experience in customer support
Experience with social media will be a plus

Benefits

Join our team and enjoy the following benefits:

Joyful work environment in Lisbon, Portugal
Growth opportunities with a 12-month renewable contract
Competitive salary: €1,040 - €1,366 per month
Relocation package included: flight expenses, airport pick-up, and accommodation provided in shared apartments
Language lessons and free sports activities available

Recruitment Process

Our recruitment process is straightforward and consists of the following stages:

Initial contact via email: we will contact you for an initial discussion
Video interview with Filipa: this is an opportunity to find out more about your motivations and discuss the job in broad terms
Online tests: tests (linguistic and/or technical) will be required to assess your skills
Final interview with our client: the discussion will focus on the specific aspects of the position and the team

Language

Italian at C2 or Native level (Required)



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