Customer Service Representative Luxury Brands
18 ore fa
We are a multicultural team of 1,500 employees based in 10 offices around the world. Our mission is to provide expert customer relations services to our partners in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Job OverviewThis role is part of our Customer Care Fashion and Luxury team in Milan, Italy. As a representative of our company, you will be working closely with our clients to deliver exceptional customer experiences.
About the RoleKey Responsibilities:
- Providing e-commerce and after-sales support to customers via phone, email, or chat
- Assisting customers with their online purchases and resolving any issues that may arise
- Maintaining accurate records of customer interactions and resolving any complaints or concerns in a timely manner
Requirements:
- Degree and/or experience in e-commerce, customer care, fashion, and luxury
- Fluent Spanish (C2 level) and English (C2 level)
- Excellent communication and problem-solving skills
What We Offer:
- Targeted and continuous training on luxury brands
- Constant practice of languages and professional growth in the luxury world
- A collaborative and supportive work environment
- Welcoming and innovative office spaces
Estimated Salary Range: €30,000 - €40,000 per year, depending on experience. Contract: Full-time, 8 hours a day (40 hours a week), 5 days a week.
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