Customer Service Representative
3 giorni fa
We are seeking a highly skilled Customer Service Representative to join our Reception Team at Hotel Rosa Grand Milano in the heart of Milan.
As the first point of contact for our guests, you will create memorable experiences during arrival, stay and departure. Your responsibilities include:
- Providing friendly and prompt responses to guest inquiries, offering information and assistance.
- Handling check-in and check-out activities, as well as other related tasks.
- Efficiently managing guest messages and requests.
- Staying up-to-date on hotel services, guest needs, and special events.
- Maintaining lobby and Front Desk standards and safety compliance.
- Familiarity with Opera PMS is required for efficient operations.
Exceed expectations by revealing:
- A unique personality and genuine passion for hospitality.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- Commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
Embrace global diversity by speaking:
- Italian – fluently.
- English – fluently.
- Additional languages are a plus.
Enjoy an attractive compensation package, including an estimated salary of €40,000 per year, based on your experience, and exceptional career advancement opportunities within our ambitious organization.
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