Hotel Front Desk Representative

2 mesi fa

Firenze, Italia This Time Tomorrow A tempo pieno

**Hotel Front Desk Representative, This Time Tomorrow, Florence**

Are you a passionate, creative and experienced hospitality professional who wants to make a difference in the world of luxury hospitality? This Time Tomorrow is a new hospitality brand that offers curated stays and values privacy, luxury and true local immersion. We are looking for a talented and dynamic Front Desk Representative to join us in creating memorable off-menu experiences for our discerning guests.

**What you will do**:
1. Guest Engagement: Proactively engage with guests throughout their journey with This Time Tomorrow: pre-arrival, during their stay and post-stay; all tailored to guest preferences

2. Experience Management: Design curated personalized itineraries for guests that showcase special events, seasonal moments, and exclusive experiences, and work on upselling

3. Reservations and Organization Management: Organize all reservations and requests

4. Manage certain back-office functions and operations for the hotel: service provider management, invoicing, etc.

5. Be a Team Player: Work with inspiration in a small team dedicated to providing top-notch service with charm and character and be a hands-on person

**What you bring**:

- 5 years of proven experience in the hospitality industry, preferably in luxury boutique hotels
- Strong interpersonal and communication skills, with a natural ability to connect with guests
- In-depth knowledge of the local culture of Florence, its people, attractions & "hidden germs"
- Entrepreneurial mindset and familiarity with hotel reservation and management systems
- Strong computer skills in general and Word and Excel in particular
- Strong customer service skills to meet guest requests and effectively resolve issues
- Fluent in Italian and English, with a third language preferred

**What we offer**:

- Opportunity to have a tangible impact on the growth of a business in a unique and luxurious property
- Supportive and creative work environment that encourages growth, collaboration and innovation
- Competitive salary
- Opportunity to be part of a new and rapidly growing luxury brand
- Strong commitment to creating lasting connections and incredible stories for our guests

**This Time Tomorrow - Do you know where you'll be?**

Contratto di lavoro: Tempo pieno

Retribuzione: €1.300,00 - €1.500,00 al mese

Benefit:

- Orario flessibile

Retribuzione supplementare:

- Bonus

Sede di lavoro: Di persona

Data di inizio prevista: 15/11/2024

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