Junior Travel Counsellor

7 giorni fa

Roma, Italia Amex A tempo pieno

**You Lead The Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As an expression of the company, you have the opportunity to create positive interactions with customers on a daily basis, providing a unique travel or lifestyle experience or assisting with their day-by-day needs. In addition, you can further develop skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class service excellence that puts the customer first.

You will help customers not only to see the world, but also to fully experience it.

Position provide T&LS Customer’ requirements for both offline and online travel services and lifestyle services. He/She will handle requests both received by phone and through On-line tools. It is required a good knowledge of Airline, ferry and rail tickets sales, Tour Operator, Destination knowledge, hotel and Car bookings.

Delivering “WOW” by providing innovative and extraordinary service. Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs. Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment. Interact by phone with Card members with a strong focus on Service and Customer Care.

Our Consultants use their passion for travel and lifestyle to exceed client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits - inspiring long-term relationships and loyalty along the way.
- Excellent written & spoken Italian and English (additional Language spoken an advantage)
- Office package
- Good knowledge of world geography and travel destinations, including the interests and the activities associated with these destinations.
- Travel agent experience + Consultative background with Leisure experience (knowledge of hotels, restaurants, fashion trends etc.)
- Use of a GDS (ie: Sabre or Amadeus or Galileo)
- Good technical skills are essential as you will be using multiple tools and systems on a daily basis.
- High level of integrity to work with and treat customer data sensitively.
- Ability to collaborate in person with all levels of colleagues.
- Ability to thrive in a team-based, parameter-driven environment with a healthy desire to meet and exceed goals.
- Flexibility to work on shifts, including nights and weekends

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world - including Great Place to Work Italia’s #2 Best Workplace amongst Large Companies, #3 Best Workplace for Women and #2 Best Workplaces for Innovation in 2021. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

**Why American Express?**

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the gui

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