Air Operations
5 mesi fa
**About AIT Worldwide Logistics**:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.
**our people deliver.®**
Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
**POSITION PURPOSE**
In this position you are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with aerospace global network. Your day to day activities will include (but not exhaustive to) shipment processing, shipment monitoring, providing key milestone updates to the customers, deviation resolution, physical cargo checks and customs activity in both import and export. To be able to hold this challenging position at the **Customer Service Aerospace** department, you preferably have work experience in a similar role as Air Freight forwarder. Currently the working hours are between 08:00 - 17:30. In addition, there are stand-by shifts for out of office hours.
**RESPONSIBILITIES**
- Order processing and shipment registration
- Organization of freight and customs handling, as well as export control
- Preparation and monitoring of offers
- Ensuring and processing billing to customers
- Processing of special orders, as well as complaints
- Supporting and advising the customers and agents
- Preparation of delivery bills, customs documents, etc.
- Monitoring appointments
- Maintenance of statistics for performance measurement and as a basis for accounting
**What We Look for in Teammates**:
- A team player who works well with others - being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus - we serve a wide variety of customers and building relationships is a part of our culture
**EXPERIENCES**
- Experience in either freight forwarding or transport planning with key focus on airfreight
- You have commercial and communicative skills
- You are stress resistant and can solve problems by improvising
- Excellent communication & time management skills
- You do not have a 9 to 5 mentality
- Fluent in English and Italian, any other language is an advantage
- Proven experience in customs regulations export and import is an advantage
- Some experience in a similar position in an air cargo environment is an advantage
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