Training & Development Specialist

1 mese fa

Milano, Italia Equinix A tempo pieno

Training & Development Specialist
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Conducts analysis, designs, and develops instructional approaches and/or strategies to meet training requirements. Designs appropriate training objectives and plans for Southern Europe and MENA operations teams.

Provides guidance and direction in the programmatic support for training programs, eLearning production services, and Learning Management System content creation and administration.

Provides basic technical and systems support on Equinix learning platforms and identifies opportunities for basic process improvements. Assists in development of documentation and training materials.

**Responsibilities**
Training Program Management
- Provides support for global training programs launch

Instructional Design
- Identifies the learning that is needed
- Suggests on the type of training needed to meet the learning requirements
- Plans and develops the training for the learning objectives
- Evaluates the effectiveness of the Learning Experience

Content & Communication Management
- Plans, drafts, and manages sub-regional training and content launch communications
- Proactively identifies and coordinates with cross-functional stakeholders to ensure alignment on training goals and needs
- Proactively monitors and coordinates training content life cycle review
- Responds to complex inquiries from end-users and other departments
- Proactively monitors “Discussions” within Equinix Learning Platforms for Global Courses, flagging issues when necessary

Project Management
- Plans and executes as per the project objectives, focusing on the operational elements of the project such as meeting deadlines, and completing deliverables
- Communicates and tracks project objectives
- Manages the constraints of the project and provides timely status updates

Analytics
- Generates course metrics to identify areas of improvement
- Contribution to the development/adaptation of dashboards which allow Management at any level to know what training activities look like over a period of time, by individual, team, organization, etc

Equinix Learning Platform Content Management
- Configure courses according to the different profiles and needs in Learning Management System
- Ensures that all platform users have required resources and support
- Monitors “Discussions” within Global Courses"

Learning Management Systems Support
- Supports learners on access, usage, etc
- Provides basic support for Learning Management System

Vendor Management
- Develops and maintains strong relationships with vendors
- Processes contracts, purchase orders, and invoices
- Helps define vendor requirements and ensures requirements are upheld
- Responsible for distributing vendor specific communications in a timely manner to employees

Documentation
- Assists in development of training materials

**Qualifications**

Leadership characteristics of the role
- Was exposed to matrix type of organization, global environments
- Demonstrates and instills the Equinix culture and values
- Organized and capable of working on independently with good communication and co-operation skills, open and sharing, to deal with country-based staff and internal customers
- Team working skills with the ability to work in an international environment
- Self-contained and proactive - Solution and delivery oriented
- Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations

Knowledge and Experience
- Proven years of experience in a similar position, in technology or critical infrastructure industry
- Have experience in working with a wide range of stakeholders, both internally and externally
- Fluent written and spoken English, allowing proper communication with all internal and external stakeholders

Skills and Attributes
- Self-disciplined

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