Customer Service Partner

5 mesi fa

Rho, Italia Sealed Air A tempo pieno

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do - how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
We are SEE, a world-class company servicing global packaging with the commitment to make our world better than we found it. Why we need you?
You will receive and process Customer orders (and arrange for product manufacture)
You will be in charge to oversee all functions from the point at which an order is received until the Customer has received satisfaction.
You will successfully negotiate with Production for availability of goods and communicate the outcome.
Expedite late orders and the communication of this information.
Act as a central communication medium between Sales/logistic and other relevant departments of Sealed Air
Prepare and send out Reports to Sales on regular basis. Why should you apply?
You have a good command of computer programs, in order to support the archiving of orders and customer databases;
You have a good problem-solving ability, acting with clarity even in situations of high stress;
You possess self-control and remain calm. Operators often receive phone calls from angry and nervous customers who may use an agitated tone of voice. In cases such as these, it is necessary to empathize with the client, trying to understand his or her point of view and provide reassurance that the problem will be solved within a short period of time;
You have a good knowledge of English language as you will be operating across very different sectors;
Please note that this is a temporary replacement.
**Requisition id**: 46578
**Relocation**: No
SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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