QA Program Instructor

7 mesi fa

Provincia di Bolzano TrentinoAlto Adige, Italia TripleTen A tempo pieno

TripleTen_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career._
- Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry._
- TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment._

Our **Instructors** are the first line of support for students studying on our **_QA Engineering_** program. As an instructor you will help students with no previous experience go through the materials of our 5-month program with the help of our AI Learning Assistant bot.

Assisted by our AI bot at some parts of the program, you will be answering student questions about program materials, helping students fix mistakes in their projects and exercises. You will also be advising students on best industry practices on how to complete their work, and providing “human” expertise that might be outside of the scope of our AI bot.

**Requirements**:
**Core Requirements**:

- Ability to communicate 5 days a week Mon-Fri or Tue-Sat, between 9am and 9pm CST (4-8 hours per day, the exact schedule can be discussed and decided during the interview)
- You possess a good level of written English — our students are Americans, many of our team members are natives, so it’s necessary to have a good level of English
- You are careful with communication, can structure your thoughts, and love helping people

**We appreciate it if you have**:

- 1+ years of work experience in QA (manual and automation, mobile experience is an advantage)
- Someone who is patient and is able to break down complex problems to less experienced peers
- Teaching or tutoring experience, even if not in development
- Used discord in the past
- Your own experience as a student online, and the desire to help create the best place in the world to study QA Engineering

What you will do:

- Communicate with students on Discord in text; you’ll be dealing with different questions from students including a deeper explanation of theory, helping with code debugging, helping understanding the task, pointing out difference between concepts, supporting and navigating students in their projects (SLA for response time: 15 mins)
- Validate the answers of our AI Learning Assistant bot to the students in some parts of the program, correcting the bot’s answers if necessary (SLA for response time: 15 mins)
- Report feedback on the AI Learning Assistant bot’s answers and overall work
- Occasionally, answer questions in Direct Messages from students on Discord or proactively reaching out to students in Direct Messages based on the support team’s requests (SLA for response time: 1 day)
- Occasionally, communicate with the team and report students that might need more in-depth help on a topic

What we can offer you:

- Pay rate of $1800 per month (gross)
- Free in-house training on how to be a great instructor and role model for students, choose the appropriate tone of voice when communicating with students, improve soft skills
- Opportunities to develop as a public expert
- Cross-cultural experience and lots of opportunities for networking

We're excited to get to know you and talk about our international community of educators and QA professionals ?

**Disclosures**
- At this time we are unable to offer H1B sponsorship opportunities in the USA.
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
- TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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