Success Manager QA Usa

5 mesi fa

Provincia di Venezia Veneto, Italia TripleTen A tempo pieno

**TripleTen** is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career.

Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry.

TripleTen is a remote first organization mirroring our students who complete our bootcamps in a remote environment.

We are looking for an experienced **Student Success Manager** capable of providing support to students on our QA Engineer program. We expect that you're a vibrant and enthusiastic person with background in customer success or support roles, who will interact with our online students and staff and get them excited about new learning experience.

Student Success Managers (SMs) play a vital role as the biggest cheerleaders for our students They ensure a pleasant and enjoyable study environment by maintaining frequent communication and checking on students' well-being and study progress. From the moment students join us until graduation, SMs accompany them throughout their academic journey and become their biggest supporters and advocates for their success.

**Requirements**:

- Ability to collaborate ~ from 12 pm until 4 pm **AND** from 8 pm until 12 am (CET) / 11 am until 3 pm **AND** from 7 pm until 11 pm (CET)
- You’re fluent in English - our students are Americans, many of our team members are natives, so it’s necessary to speak fluently.
- You’re a fast learner - we conduct a lot of experiments, often change our processes, it’s ok not to know something but it’s necessary to learn and adapt fast.
- You’re careful with numbers and analytics (Excel, Notion, Miro) - a success manager calculates some statistics and collects certain data manually. It requires patience and attention to numbers.
- You love helping and caring about people - our success managers are always there to help our students, check up on their motivation and ask for their feedback.
- You are proactive.

What you will do:
**Communication**
- Check up on each student in direct messages;
- Hold interviews with students: feedback sessions about the program, interviews before a student takes a break or leaves the program;
- Build and develop the community of students on Discord.

**Events**
- Organize and hold events - onboarding, graduation, live meetings with tutors and other speakers.

**Dashboards**
- Update information about academic breaks, expulsions;
- Calculate statistics about students’ progress, create and help testing hypotheses about improving the learning process.

**Interaction with the team**
- Participate in team meetings, provide insights on the learning process. Since our SMs are the ones communicating with students, they know their best what problems students face, how they feel about the program, etc.;
- Send students’ feedback to the team members, updates from team members to the students.

What we can offer you:

- $1300 per month;
- Full-time remote contract-based collaboration;
- A comfortable digital office. We use modern digital tools — Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
- Diverse and tight-knit team which is spread out across Israel, Serbia, US, Georgia, Armenia and more.

**Disclosures**
- _At this time we are unable to offer H1B sponsorship opportunities in the USA._
- **This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time._
- _
- **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor._

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