Hotel Operations Manager

2 mesi fa

Sesto San Giovanni, Italia AC Hotel Milan Sesto by Marriott A tempo pieno

HOTEL OPERATIONS MANAGER

The AC Hotel Milan Sesto by Marriott is looking for a Hotel Operations Manager.

**Responsibilities**:

- Oversee daily operations of all hotel departments: Sales and Marketing, F&B, FO, Revenue and Reservation, HR, Administration
- Ensure all operational departments adhere to hotel policies and procedures
- Implement strategies to increase revenue, reduce costs, and improve overall profitability
- Collaborate with department heads to ensure seamless coordination and problem-solving in operations
- Guide and the develop the leaders in individual departments
- Ensure compliance with local laws, health and safety regulations, and brand standards
- Conduct regular inspections of the property to ensure cleanliness, maintenance, and guest satisfaction
- Ensure all guest-facing departments deliver excellent service and handle special requests efficiently
- Work closely with the HR department to recruit, train, and develop staff across all operational areas
- Assist the General Manager in budget preparation and ensure cost-effective operational strategies
- Foster a positive and collaborative work environment to enhance team morale and productivity
- Monitor departmental budgets and expenditures, ensuring financial goals are met
- Liaise with suppliers to ensure timely and cost-effective procurement of goods and services
- Ensure that all departments comply with health, safety, and hygiene standards
- Oversee the implementation of security protocols to ensure guest and employee safety
- Coordinate with the maintenance department to ensure all equipment and facilities are functioning properly and meet safety standards
- Assist in planning and executing special events, conferences, and meetings to ensure smooth operations.
- Report regularly to the General Manager on operational performance, challenges, and areas for improvement.
- Maintain clear and effective communication between departments to ensure smooth hotel operations
- Monitor and managing guest feedback to maximize guest experience

**Qualifications**:

- Minimum of 2 years of experience in hospitality management, with at least 2 years in a supervisory or leadership role
- Proven experience managing multiple departments in a hotel setting
- Strong knowledge of hospitality industry
- Proficiency in hotel management software Opera
- Excellent leadership, problem-solving, and communication skills

Contratto di lavoro: Tempo pieno

Retribuzione supplementare:

- Quattordicesima
- Tredicesima

Esperienza:

- Hotel managing: 2 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)

Sede di lavoro: Di persona

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