Service Experience

**Position**: Service Experience

**Working area**:Customer Experience

**Workplace**:Cadoneghe, PD

**Requirements**:
**Education**:

- not required

**Skills**:

- Excellent knowledge of English and a second language (French, German or Portoguese);
- Propensity for technical problem solving.

**Work experiences**:
*
- not required

**Main activities**
- Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product;
- Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation;
- Manage return activities:

- Transfer the problems encountered to the company;
- Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning;
- Prepare training on product use and service delivery;
- Prepare training material for product technical support courses;
- Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

**Unox offering**
- On-Boarding: UNOX offers you a training program based on our values and needs. As soon as you will join our team, you will receive classroom training.
- Coaching-Each person at UNOX has the opportunity to participate to a one-to-one coaching program to boost personal and professional growth. It is provided by professional coaches to develop and improve your soft-skills.
- The opportunity to get in an international firm
- Feedback-Giving and receiving feedback is the most effective tool for growing as an individual and as a team. This is why we commit to give each person all the necessary tools to communicate directly and openly and this improve everyone's behaviour.
- We are a Great Place to Work® certified company because we are highly committed and motivated people, we build relationships based on trust and we are proud of the company and the work environment in which we work.

Contratto di lavoro: Tempo determinato

Orario:

- Dal lunedì al venerdì